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Best Buy trying to screw me
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compnovice
Diamond Member
What do you mean another update... you didn' do no update today......
I vote for a BAN!
Capt Caveman
Lifer
That better be a brand spanking new tv and not the same one that you've been schlepping back and forth.
sniperruff
Lifer
im betting he put his huge TV on the bed of his buddy's trunk and someone stole the TV out from it.
You're so full of sh1t and an idiot just like I said.
He can't post what really happen, but he can make like 10 post responding to people saying how boring it is, he's watching the game, I got a shitty phone, my tv sucks. But he doesn't have time to tell us he has no balls and he got screwed cause he's just dumb.
He can't post what really happen, but he can make like 10 post responding to people saying how boring it is, he's watching the game, I got a shitty phone, my tv sucks. But he doesn't have time to tell us he has no balls and he got screwed cause he's just dumb.
I can't post what really happened? Ok buddy, whatever you say. I've been visiting Anandtech since the Geocities days in 1997, and posting here since 2004. Anyone who knows me knows I'm a no-nonsense guy. I have no reason to lie about any of this stuff. Hell, I was content on just letting this thread die. I'm only updating because this thread was bumped and people want to know.
Fact of the matter is, a lot has happened and I'm just being comprehensive in my update. It contains many links, AND the World Series is on.
If for some strange reason you still think any of my story is shens, I'll be happy to post pics of my receipts, my BB case number or whatever else you want.
Now leave me alone so I can finish this. :beer:
This isn't terribly exciting, but some of you wanted an update, so here it is. 😉
Let me just make something clear before I update. A few of you had some strong opinions as to what I should do. (omg return it, they're taking advantage of you / you r teh fail / get it from Amazon / where's your man card, etc etc) The fact of the matter is, I work and cannot have stuff delivered at work. In addition, I can't afford to take time off to be home waiting for deliveries. Having an item this large delivered is simply not an option. My only pain-in-the-ass option is to borrow a truck and physically pick it up during my personal time.
Yesterday afternoon (Tuesday) I went back to Best Buy. They had a brand new set waiting for me. The store manager made it clear that I was on day 31 and they were doing me a favor at this point by even exchanging it.
Anyway, whatever, I was just glad to get my NEW set. Quite honestly AT THE TIME I really didn't want to go through the time and frustration of contesting the charge, and ordering a new set from Amazon or whatever. I just wanted a NEW set with as little hassle as possible. If BB was willing to give me a new set, I was happy.
I get my set home and turn it on. Immediately I notice four purple blobs on the "searching for signal" screen. UGGGHH. After much research, I found many recent batches of these Samsung sets suffer from what's called the "Prism effect", where the purple blobs are caused by a reflection off the lens assembly within the Light Engine coming from the blue LED. Samsung is taking a beating on these repairs and have discontinued the light engine as a result.
Now I researched the crap out of this set before I bought it, but this slipped past me. I had only read the linked thread above up to page 150 or so prior to my purchase. The "Prism/halo effect" discussion doesn't start until after that point.
This prism effect is VERY noticeable on dark scenes in a dark room. My cellphone camera sucks and can't really pick up what's going on. The following images of the prism effect are from this thread.
1
2
3
4
OH, BUT THAT'S NOT ALL FOLKS. Fast-forward to today (10/24)
I took today off because I was/am pissed off at this TV/BB fiasco. I convinced my buddy to once again come down with his truck so we could return this freaking lemon of a TV set. I'm gonna take him to the Patriots game on Sunday for his trouble. The manager said no to a full refund and no to an exchange. After 10 minutes of back and forthing, he told me I could get store credit or a different set. I emphatically declined. Anyway, 10 minutes later I had my 3rd HL-T6187S loaded up in the truck.
Ok now I know you all are thinking, "WHY THE FVCK DID YOU GET A 3RD SET AND NOT YOUR MONEY BACK?" The answer is simple: If I can get my hands on this particular set without the purple halo, it's quite simply nearly the perfect TV and the best DLP on the market. No one other than Samsung has LED backlighting, and the reviews on this set are stellar. I don't want another set, nor do I want another brand. So basically I took a chance that the 3rd set would finally be the one I was looking for.
I got it home and set it up and guess what? PURPLE HALOS AGAIN, even worse this time. It is such a pain in the ass just to get this thing in my house and I've now done this THREE times in a month. I called BB and they told me it's the end of the line. No more exchanges/returns. We'll see about that! Now at this point I *could* just open a ticket at Samsung and wait a month or whatever and get this repaired, but screw that, I've had enough.
As much as it pains me to say this, I've now officially given up on these 2nd generation Samsung backlit LED DLPs. I will be leaving this set at the doorstep at BB regardless of what they told me on the phone. Maybe I'll even get a video of us leaving it there and driving off. 🙂
I am utterly sick of this. I guess I'll be waiting for the 2008 CES show to hear about the 3rd generation LED sets and hopefully by then these issues will be ironed out.
Oh, I've never contested a CC charge before. Would it be best if I started the process right now, or only after I dump this POS at the door of BB?
CLIFFS: (per KK's request)
1) Best Buy sucks
2) I suck
3) Samsung sucks
4) I have piss-poor luck
5) ...
6) PROFIT
Let me just make something clear before I update. A few of you had some strong opinions as to what I should do. (omg return it, they're taking advantage of you / you r teh fail / get it from Amazon / where's your man card, etc etc) The fact of the matter is, I work and cannot have stuff delivered at work. In addition, I can't afford to take time off to be home waiting for deliveries. Having an item this large delivered is simply not an option. My only pain-in-the-ass option is to borrow a truck and physically pick it up during my personal time.
Yesterday afternoon (Tuesday) I went back to Best Buy. They had a brand new set waiting for me. The store manager made it clear that I was on day 31 and they were doing me a favor at this point by even exchanging it.
Anyway, whatever, I was just glad to get my NEW set. Quite honestly AT THE TIME I really didn't want to go through the time and frustration of contesting the charge, and ordering a new set from Amazon or whatever. I just wanted a NEW set with as little hassle as possible. If BB was willing to give me a new set, I was happy.
I get my set home and turn it on. Immediately I notice four purple blobs on the "searching for signal" screen. UGGGHH. After much research, I found many recent batches of these Samsung sets suffer from what's called the "Prism effect", where the purple blobs are caused by a reflection off the lens assembly within the Light Engine coming from the blue LED. Samsung is taking a beating on these repairs and have discontinued the light engine as a result.
Now I researched the crap out of this set before I bought it, but this slipped past me. I had only read the linked thread above up to page 150 or so prior to my purchase. The "Prism/halo effect" discussion doesn't start until after that point.
This prism effect is VERY noticeable on dark scenes in a dark room. My cellphone camera sucks and can't really pick up what's going on. The following images of the prism effect are from this thread.
1
2
3
4
OH, BUT THAT'S NOT ALL FOLKS. Fast-forward to today (10/24)
I took today off because I was/am pissed off at this TV/BB fiasco. I convinced my buddy to once again come down with his truck so we could return this freaking lemon of a TV set. I'm gonna take him to the Patriots game on Sunday for his trouble. The manager said no to a full refund and no to an exchange. After 10 minutes of back and forthing, he told me I could get store credit or a different set. I emphatically declined. Anyway, 10 minutes later I had my 3rd HL-T6187S loaded up in the truck.
Ok now I know you all are thinking, "WHY THE FVCK DID YOU GET A 3RD SET AND NOT YOUR MONEY BACK?" The answer is simple: If I can get my hands on this particular set without the purple halo, it's quite simply nearly the perfect TV and the best DLP on the market. No one other than Samsung has LED backlighting, and the reviews on this set are stellar. I don't want another set, nor do I want another brand. So basically I took a chance that the 3rd set would finally be the one I was looking for.
I got it home and set it up and guess what? PURPLE HALOS AGAIN, even worse this time. It is such a pain in the ass just to get this thing in my house and I've now done this THREE times in a month. I called BB and they told me it's the end of the line. No more exchanges/returns. We'll see about that! Now at this point I *could* just open a ticket at Samsung and wait a month or whatever and get this repaired, but screw that, I've had enough.
As much as it pains me to say this, I've now officially given up on these 2nd generation Samsung backlit LED DLPs. I will be leaving this set at the doorstep at BB regardless of what they told me on the phone. Maybe I'll even get a video of us leaving it there and driving off. 🙂
I am utterly sick of this. I guess I'll be waiting for the 2008 CES show to hear about the 3rd generation LED sets and hopefully by then these issues will be ironed out.
Oh, I've never contested a CC charge before. Would it be best if I started the process right now, or only after I dump this POS at the door of BB?
CLIFFS: (per KK's request)
1) Best Buy sucks
2) I suck
3) Samsung sucks
4) I have piss-poor luck
5) ...
6) PROFIT
alkemyst
No Lifer
call your CC company prior to doing anything else. You are far enough in a hole now to make another mistake.
I don't know it seems like I am sort of ready to side with BB at this point...too many coincidences on this one and why not freaking test the set after the 2nd bad one THERE?.
At that point I'd also had them deliver it and set it up mostly because I'd be feeling they are going to think I was the one responsible for this.
I really don't know why people hunt down the hardest items to get, there is usually a very good reason they are not being carried by shops.
I don't know it seems like I am sort of ready to side with BB at this point...too many coincidences on this one and why not freaking test the set after the 2nd bad one THERE?.
At that point I'd also had them deliver it and set it up mostly because I'd be feeling they are going to think I was the one responsible for this.
I really don't know why people hunt down the hardest items to get, there is usually a very good reason they are not being carried by shops.
Sphexi
Diamond Member
This is when you call corporate, send a link to this thread to them, and let them do the fixing. Yes you are more than 30 days past the original purchase. But you didn't sit doing nothing for that 30 days, you were actively trying to fix the issue anyway you could, and had to wait at least a week on BB to get you a new set, that's a week of YOUR 30 days wasted waiting for them. IMO that extends your return period at least a week, if not more.
If you were one of my customers, and had called-in with an issue like this, and I had all of the documentation to back up your story (which I suspect you have), it would take me all of 5 minutes to either send you a better device for the same cost, or full out refund your purchase price, shipping costs, everything. The profit on that thing is so low anyways it's not worth their losing a customer over, especially since they're going to just send it back to Samsung for a full credit since it's a defective unit.
If you were one of my customers, and had called-in with an issue like this, and I had all of the documentation to back up your story (which I suspect you have), it would take me all of 5 minutes to either send you a better device for the same cost, or full out refund your purchase price, shipping costs, everything. The profit on that thing is so low anyways it's not worth their losing a customer over, especially since they're going to just send it back to Samsung for a full credit since it's a defective unit.
I thought about that, but their particular Magnolia setup is rather small and they don't have a dark room. It most likely would have been difficult to pick out these flaws in a well-lit environment.
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