Best Buy sucks!!!

[Ness]

Originally posted by: azndelite6983

Originally posted by: lilcam

Originally posted by: azndelite6983

Originally posted by: lilcam

Originally posted by: dquan97
When they actually take your brand-new computer to the tech bench, get ready to wait for a REALLY long time...I think this service should be optional to people who can do it themselves. I've seen wait times as much as 1-2hrs. If I figure that the customer is tech-savy and chooses not to wait, I'll just ring him up and have him on his way.

thank you ... i dont feel like waiting in line. if it doesnt work i'll bring it back. I can handle tech support myself.

If it doesn't work and you bring it back, wanna bet that you'll be waiting in line anyway?

I have always found best buy to be very reasonable and accomodating to service requests (recently turned in my semi-broke klipsch 5.1's for the new ultra's without a hitch).

their techs suck anyways. dont tell me an onboard video card is better cuz it's built in. I was browsing the desktop aisle and someone came up to me. I figure I wanted to see what he wiould say so I asked about the computer I was looking at.

I'll build my own desktop instead. If i had to bring it in, so be it. It's a risk I'm willing to take and no way in hell am I going to wait for their slow poke tech to boot up windows and make sure it works.

Sorry for the uber long quote, but your comment was not at all relevant to the topic. We were discussing best buy's service and tech support, not the incredible inferior product knowledge of their sales staff. Bottom line is I don't like any prepackaged system because it's always overpriced and it always has all kinds of things you don't need.

btw, I have a friend who is looking for a barebones laptop dealer (that or a cheap customizable one). Any suggestions?

If you have a PCClub near you (www.pcclub.com) I've heard their laptops are pretty good and customizable. But I haven't looked at it at all or had any first hand experience.

 

[azndelite6983]

Thanx. Looks like a good site...I will recommend to him.

 

[jemcam]

Originally posted by: Nick5324
Kind of a weak complaint, but anything that creates negative feelings toward WorstBuy is music to my ears.

Since you are getting a laptop from them... I have a friend who had a laptop from them and after 6 months started turning off by itself. Tried system restore, no go. Took it back to store with PSP, they mailed it away to be repaired, got it back in exactly 1 month. They said it was fixed, it hadn't been touched. This happened 3 times in a row, month wait each time. While they did honor their "lemon" clause by replacing it on the 4th try, kind of sad a big company like best buy would make you wait a month for service, and have the nerve to not actually do anything and say they had fixed it, 3 times in a row!!

I had the exact same experience on a laptop I bought for my wife. After the first try, I pointed out that none of the screws had been touched, but they said it worked. I tried to fire it up on the spot, and of course, it didn't work. This happened 2 more times until they got me another one.

Now that I think about it, they also did that with my digicam. Third time they finally fixed it though.