Best Buy PC Tech

[TiziteLayinLow]

Anyone in here work at best buy as a pc tech, or know the STAR software that they use?

Thanks,
Matt Enderle

 

[BlamoHammer]

I worked as a Tech Sup...whats up?

 

[TiziteLayinLow]

well im kinda in a jam.. ive only worked like 4 days and there was gaps in between them.. and i have to open tommorow.. as far as the technical side of things no big deal.. except what all to do for the security packages and things like that, but i think that will be ok.

im not real familiar with the STAR software yet! and im the only tech that will be there tomm for about 4.5 hours so im kinda screwed, i told the manager but he said he thinks i will be ok? wtf. but anyways is there any simulated star software availible or a tutorial online or something?

thanks

 

[Reel]

Just make stuff up. Didn't they teach you anything in Best Buy PC Tech school? If a customer knew what you were talking about, they wouldn't be bringing you their PC anyways.

 

[Saulbadguy]

Just wing it. If you do a poor job, they won't have you open anymore for awhile. Cha-Ching!

 

[brtspears2]

What is this STAR software you speak about?

 

[SinnerWolf]

STAR is the front end for their NT4 based internal database they use to manage warranty/services tickets.


my info might be a little dated but ....
Really the only thing you should worry about is doing the comm que, which basically is just calling people to come pick their $hit up. You do need to to notate who has been contacted, left messages, or didn't answer. Other then that, the only thing you will need to do in STAR is check items in for repair. You might need to make a service tag or PSP replacement adjustment, but I wouldn't worry about that since you're not comfortable. Just take good notes and go over it with the guy who comes in next so you'll know how next time.

 

[TiziteLayinLow]

im not worried about the actually repairs - they are all pretty much simple; installing software, or throwing in a video card.

pc tech school?? .. ha ha i didnt even finish my training, i dont know how to answer different lines on the phone or even page someone..to be honest i feel that this is pathetic and very poorly organized.. employee training should be #1 priority so supervisors dont have to go back and correct numerous problems.. but thats just my 2 cents.

i dont even know how to check someone in.. i do have star access, as far as the comm que.. thats the first time ive ever heard that word mentioned..ive never called anyone about their computer(im sure i could just wing that part) if i knew who to call and where that info was stored. i just need a basic tutorial of how to check in, and check out.. and i think i can wing the rest.. ill be the only person there who knows how to run star.. well supposed to know.. so if i run into a problem or get stuck, its pretty much a $hit storm.

as far as the program.. it seems to me that its pretty stupid layout.. and i was also told that it was designed for GM and best buy kinda just adopted it.. their POS software is laid out perfect and very easy to navigate through. Once again, as for the star, thats another story...i guess once i learn it really good, itll be no big deal..

does anyone have such a tutorial out there.. i have a little flip chart but when i tried to use that as reference.. it didnt tell me $hit.

Thanks for all the posts,
Matt Enderle