Best Buy now issuing return warnings?

[Number1]

He's from Nova Scotia. He probably bought it on credit then took it to a pawn shop.

Little man here didn't like one of my post criticizing him in the rover thread so he has been posting personal attacks against me every time he can.

He thinks space exploration is a waste of time and did everything he could to derail that thread with his anti american drivel. It's Canadians like him who give our country a bad name.

Donc vas te faire chier, mangeur de merde.

 

[Raizinman]

What's the scam?

I've seen people take the insides of a modern unit out and return crap instead. Some will take out memory, swap drives, speakers, and like others said, use a printer for a week or two and then return it. I think the return policy has been liberal for most stores. I would rather see an option with the price something like. New Printer $95, or $85 with no possibility of Return to the store. Obviously it would still have the manufactures warranty. I would save the $10. When you consider the amount of labor at the customer service desk, processing the return, packaging, hoping to get credit from the manufacturer, etc. it will obviously cost more that $10.

 

[Puppies04]

What's the scam?

Buy HD camcorder to record your wedding, return camera after wedding etc...

 

[Vdubchaos]

Their warranty is not that bad at all. They'll try to repair it but if they cant they will give you credit for another one.

Correct, they went up and beyond as the paperwork states "of equal value"...which at the time of return was around $250-350.

They gave me ENTIRE refund (which I was amazed at)

 

[AMDZen]

Do you mean borrow? And by borrow do you mean stealing items and returning them for money?!!!

I think thats what he meant. LOL

Crazy

 

[Corporate Thug]

Maybe to deter people purchasing item to use for a short time and returning "non-defective" item explaining its not the product they thought they wanted.

Big screen TV - Super Bowl
Camera/Videocamera - vacation
Grill - 4th of July, Labor day, etc.
Lawn Mower/Snow Plow - cut grass/plow snow during the season and return end of season.
Clothes/shoes - use it for a special occasion/wedding once leaving price tag on item.

Probably Best Buy is making a list of people who do this to be "blacklisted" later on. :\

Also, AC units in the summer.

 

[Schfifty Five]

What's the scam?

Hurry, someone answer this man's question. I don't think anyone has addressed this yet.

 

[JeffreyLebowski]

What's the scam?

Like the one where people grab stuff off the shelf and take it straight to the return counter and say they paid cash and lost the receipt?
I've seen that on a few occassions.

 

[Northern Lawn]

Little man here didn't like one of my post criticizing him in the rover thread so he has been posting personal attacks against me every time he can.

He thinks space exploration is a waste of time and did everything he could to derail that thread with his anti american drivel. It's Canadians like him who give our country a bad name.

Donc vas te faire chier, mangeur de merde.

Our country has a good name, a great name. It says a lot about YOUR character that you buy things to use knowing you are going to take them back. I've never done that. Yeah big difference between posting on a forum and real life actions.

 

[Ricochet]

I know there's a lot of hate for Best Buy, but businesses should really protect themselves from vulture consumers who abuse liberal return policies.

I know a girl who would buy expensive clothing to wear to social events then return them back within the next few days. Rinse + repeat with other clothing stores. She's always in fashion.

Costco use to allow return of electronics/computers within a year. That was quicky revised. Despite the annual membership fees Costco couldn't keep up with the abuse.

In short, people suck. You should always assume they're going to behave in the worst possible manner with disregard for any concept of fairness. Selfish and inconsiderate the lot of them.

 

[yh125d]

"Buy you clothes, do you in em, take em back"


Worst thing I ever did was returned an unopened 4870 to newegg because the next day a 4890 went on sale for $10 more. But people are greedy bastards and will do everything mentioned here and more





Good for BB/Amazon/Walmart/whoever

 

[sciencewhiz]

Here's what The Retail Equation says:

2) What are Some Examples of the Return Fraud and Abuse Problems?

Wardrobing or renting: Buying merchandise for short-term use with intent to return, such as video cameras for weddings, big-screen TVs for a Super Bowl game or a dress for a special occasion
Employee fraud: Returning stolen goods assisted by employees for full retail price
Receipt fraud: Using falsified, stolen, or reused receipts to return merchandise
Returning stolen merchandise: Shoplifting with intent to return for full retail price
Price switching: Putting lower priced tags on merchandise with intent to return for full retail price
Price arbitrage: Buying differently priced, similar-looking items and returning the cheaper one as the expensive item

 

[CountZero]

http://www.theretailequation.com/Consumers/ReturnActivityReport

Screw these people, seriously.

As someone that has to fight with debt collectors and credit reporting agencies because I have a very common name I find this extremely annoying. I can't even get a report from these people unless I have already been negatively impacted.

Yet another third party company I have to worry about screwing me because some jackass with the same name happened to live in the same neighborhood. Awesome.

 

[Northern Lawn]

"Buy you clothes, do you in em, take em back"


Worst thing I ever did was returned an unopened 4870 to newegg because the next day a 4890 went on sale for $10 more. But people are greedy bastards and will do everything mentioned here and more





Good for BB/Amazon/Walmart/whoever

My sister returns Hard cover books if she doesn't like them, lol. I'd never do that.

 

[TheTony]

http://www.theretailequation.com/Consumers/ReturnActivityReport

Screw these people, seriously.

As someone that has to fight with debt collectors and credit reporting agencies because I have a very common name I find this extremely annoying. I can't even get a report from these people unless I have already been negatively impacted.

Yet another third party company I have to worry about screwing me because some jackass with the same name happened to live in the same neighborhood. Awesome.

This would be my concern. Best Buy keeping tabs on customer behavior is nothing new, like it or not. Nearly a decade ago they got press for their "devil/angel customer" policy. Where this seems to differ is the detail and scope with which they're doing so. What conditions lead to a warning? Is the warning across any store which uses Retail Equation or are they tracked individually? Are unopened item returns tracked with the same scrutiny as used merchandise?

The third-party tracking service smells to me like a bureau/reporting agency except without any reporting or disclosure requirements.

 

[OILFIELDTRASH]

People still shop there?

 

[dud]

This is the price we all have to pay for the irresponsibility and greed of the few.

 

[QueBert]

People still shop there?

Why not? They price match Amazon and have much of what I'm looking for. Even with Prime (which cost's $$$) it'll take way longer to get an item from Amazon. There's no reason for me not to shop there unless it's an item they don't carry.

 

[TheTony]

http://consumerist.com/2011/02/why-does-best-buy-need-my-id-to-return-a-purchase.html

I do wonder what happens when people without state issued IDs try to return merchandise paid for with cash. Are they going to refuse you?

TRE complies with all state and federal laws regarding the security of the information, and the system provides far greater security than more traditional retail return practices, such as collecting consumer information on hardcopy return slips or saving consumer information on paper logs.

At least with paper slips, you're aware of what data you're disclosing. What are they collecting with an ID swipe?

 

[Safeway]

I bought a bleeding-edge, top of the line graphics card from Best Buy some 10 years ago. There was a cut-out in the box so you could see the graphic card board and bar code. It was shrink-wrapped and full-price.

I got it home and opened it. The box contained an old Voodoo series card. Someone return scammed Best Buy. They removed the sticker from the stolen card and placed it on their Voodoo. Best Buy didn't open the box and put it on the shelf to sell as new.

I spent two hours trying to return it myself before having to get my parents involved. Needless to say, I ended up getting a cash refund and bought the card elsewhere.

 

[TheTony]

They price match Amazon

I can't even get them to match their online outlet prices in-store. This may be a new policy, but I'm skeptical.

Not that I have a problem if they have adopted that PM policy. In the end, though, it'll only likely hasten their demise.

 

[Red Squirrel]

I don't really see an issue with this. When's the last time you legitely had to return something twice in a 90 day period? This is to stop people from "trying" things and then returning them. or "renting" them. Kinda like most hardware stores have a free tool rental service. Buy it, use it, return it. Not really suppose to do that.

 

[TheTony]

I don't really see an issue with this. When's the last time you legitely had to return something twice in a 90 day period? This is to stop people from "trying" things and then returning them. or "renting" them. Kinda like most hardware stores have a free tool rental service. Buy it, use it, return it. Not really suppose to do that.

Gift registries. Or any store, for that matter that you shop at more than twice in a month, has a reasonably good chance of the occasional returns. If I buy some items for a project, gift etc and decide to do something different, if I haven't opened them, why should I end up on a "no return list"?

There's got to be a better way to reduce return fraud without hassling customers who just want to use the return policy as it is written/intended.

 

[Dr. Zaus]

So do I, just renewed mine for the second time, all the free 2 day shipping and all series and season of star trek makes it totally worth your the money. But you cannot compare apples and oranges.

Apples and Organges are fruits, provide calories, nutrients so on and so forth. Some apples are better than oranges, when summed up in value, others are less some are the same. Similarly you can't compare apples to apples, because all apples are fundamentally different, each having its own degree of ripeness, bitterness, etc.

The truth is that we CAN compare apples and oranges unless we CANT compare apples to apples. In reality we need to look at the functional value of the comparison in context and when describing the phenomenon for ourselves, including the context of already having amazon prime is legit.

 

[Ns1]

We had an issue when i used at work best buy. A group of people would buy a high priced video card and then swap the card with a old pos PCI video card and return it the next day. Customer service had no idea, they just checked the box to make sure a card was in there.

got burned by this once and BB treated me like a criminal when I came back to bitch.