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Originally posted by: jhill1977
I can't speak for Office Depot extended warranties, but I can tell you first hand that Best Buy's service plan doesn't cover screen damage/breakage. It will only cover internal failure (i.e. failed LCD backlights, nureous dead pixels, display distortion, etc.)
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Actually, that's not true at all, unless it has changed in the last couple years. They'd certainly like you to believe that, as replacing the screen is often more expensive than replacing the entire laptop, but it's not the case. However, Best Buy completely sucks when it comes to honoring their extended warranties in any situation where they think there's even the slightest possibility that they can blame the damage on you. My wife has a vpr Matrix 180B5 laptop, which has several known manufacturing defects, among which are faulty hinges. The hinge locks up, and when you go to close the case, it breaks the plastic holding it to the bottom of the case, and then breaks through the plastic on the back of the case, leaving a gaping hole. Even their own technicians in the store know that it's a manufacturing defect, and even though manufacturing defects are explicitly covered by the extended warranty, they won't fix it because it has "physical damage" (in other words, saying that we broke it ourselves). They're being sued by the attorneys general of several different states for exactly that reason, and I'd be very happy if it happened here in Arizona as well. I could provide our AG with plenty of information to help make their case.
To be fair, Best Buy did repair this same laptop on two other occasions for things that they couldn't weasel out of, and the service plan does cover battery replacement, which is why we bought it in the first place. It may still make sense to buy an extended warranty from them for a laptop, but be prepared for a fight if there is any question about what happened.