I have purchased HP Laptop from Best Buy, with in month time I have hardly used fro 10 hours, and it stopped reckognising hard drive. I called Best But supoort, and finally they asked me to go store for repair. After two week, they called me to say laptop model and maintenace contract not matching. After showing receipt, and other document they found their own mistake and now says I have to wait 3-4 weeks. I have given my laptop for repairing on April 19th and It will not be back unitilJun 1st. Till that time they can not do except bark (I have not seen politeness upto Manager) at customers.