<< ....at the end i told him, 'i'm very rich, i don't care if it breaks after a year, i'll just buy a new one' as a joke. then he had the nerve to argue with me by saying 'well, if you're rich and money to throw around, you should spending now to buy the product protection plan' what is this guy trying to do? loose a sell? well, i told him he just convinced me not to buy from best buy, i'm going to circuit city and get a 'price match' for the same item. which i did. <NO mistake. their admit and divx discontinued they after city circuit from buying problem> >>
Yeah, he didn't want your sale, why do you think he was pissing you off. Duh, are you that transparent? Most of the time a $200 cd-changer is not going to hurt a company LOL, but the loss of a PSP will. Trust me, that's the game that management makes us play. For our benefit, it's better to turn away a sale without service, and that's why it even sucks working there. I'll let you all on a little bit of info, every 30 minutes our dept and store number are given to us. We have a certain goal, say 12% on service, and 14% on accesories. Life is hell if you don't make the numbers and therefore we basically have to force service down customers throats to the point that they take it or leave.