Well, after two days of not getting an order confirmation from BB.com for my DVD drive, I called them.
The CSR I got on the phone said - Hmm, that's weird, the store hasn't told us if the have it in stock yet...why don't YOU call them and ask.
I'm like WTF? Why should I have to call and get them to do their jobs. I didn't want to argue, so I took down the number and called the Porter Ranch, CA store.
First I called and hit 0 to get an operator. Listened to the phone ring for 12 minutes before I gave up and called back. Over the next FORTY minutes I kept calling back, trying a variety of departments. FINALLY some idiot picked me up, by this time I wasn't very happy...so I asked the moron if it was busy at the store. That confused him. He told me it wasn't busy, then I asked why nobody picks the phone up and, naturally, he was like 'WTF, why would I care about that. I'm a moron who works in a dummy factory.'
He then put me on hold because he said I needed to talk to the computer guys. I told him to pay attention and pick me back up after I've been on hold for 5 minutes and the computer guys don't pick up. I then told him, 'Hey, I know it's a big store, and I don't expect you to walk all the way over to the computer department" because, you know, it's like at least a 20 foot walk....he failed to see the humor in that.
I waited on hold for 10 minutes. I called the number twice from my cell phone to see if I could get to a real, live human being to get them to help me. No luck.
So finally some Fvcking B!tch picks me up and starts giving me all kinds of attitude. She tells me they're out of stock on the DVD drive, so I give attitude back and say 'Well, when were you planning on telling BB.com that?" She then gets even b!tchier and notices that their computers now say they should have 3 in stock. Well, after holding for another minute, she actually made the 20 foot trek over to the computer department and got my drive for me.
She came back on the phone and said I could pick it up 'whenever'. I said 'Thanks, and I'm really sorry for making you guys do your jobs tonight' then she slammed the phone down about as hard as I've ever heard.
When I got to the store, I went there with my digital camera on the off chance that they'd have one of those $179 GF4 tags on the shelf - I was still livid and spoiling for a fight with a manager. Probably lucky for me, they didn't have any - just a tag that said you can pre order one for $10 and pay the $389 balance when you pick the card up.
It took over 30 minutes in the store to pick my drive up - I passed the time by counting BB employees who were standing around with their thumbs up their a$$es.
Yet another reason why BB will ALWAYS be my retailer of LAST resort. I mean, the online ordering process at every other store is light years advanced over BB's.
They suck, and they will never get a dime of my business whenever I have any other alternative.
Sorry for the rant, but I really freakin' hate this company.
Have a nice day.
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