Canon does instant exchange. They will do it on almost all consumer products, you just have to bug the tech on the phone about it, and they will send you a printer/camera/etc with a return shipping box.
No, but obviously you came in to shop and I have to do my job. To tell you the truth, it takes longer to argue with someone on why you don't want to hear it, then to just let the process run it's course.
I try to prolong the situation as long as possible when I get rude customers. The customers that are nice and politely refuse get out quicker than the ones who don't wanna hear it. :thumbsup:
You have all missed the point of the original post. You are b!tching at the WRONG people. The floor personnel don't set the policies. If you don't like the pressure then complain to management. I used to work at Luby's Cafeteria when I was a junior in high school and I was surprised how many people would complain to me about prices or serving sizes. WTF!? I quite obviously had nothing to do with the setting prices or serving sizes. This is the same situation. You will get no where complaining to the hourly workers.
I deal with retail reps all the time, the burden is on the CUSTOMER to know what they want and figure out for themselves if what they are being told is true. With the internet we all have access to information that in the past may not have been readily available. If I walk in to BB and get suckered in to purcahsing a plan I don't need or buy a Celeron to play Doom 3 on, its MY fault.
Granted, there are examples that are unacceptable, but bashing everyone that works there is childish. I've worked in the corporate world with CEO's that claim their buildings were bunkers to get disaster recovery deals, while the place would get flooded every time it rained for more than an hour
Retail, corporate whatever, the burden is on the purchaser and all companies are guilty of pushing their high margain deals regardless of the arena.
Granted, there are examples that are unacceptable, but bashing everyone that works there is childish. I've worked in the corporate world with CEO's that claim their buildings were bunkers to get disaster recovery deals, while the place would get flooded every time it rained for more than an hour
Retail, corporate whatever, the burden is on the purchaser and all companies are guilty of pushing their high margain deals regardless of the arena.
if best buy starting hiring hot chicks to sell their warranties, i think they'd get much better results and less complaints.
how many dorky guys can say no to a hot girl?
hmm, i think i may be onto something here. i'm going to apply for a best buy management position.
how many dorky guys can say no to a hot girl?
hmm, i think i may be onto something here. i'm going to apply for a best buy management position.
Thank you, at least someone gets the point. If you have a problem with it, complain to corporate.
You guys don't understand...we have meetings everymonth about new policies, and new things we have to offer. All corporate's ingenius ideas, all making our lives hell. I bet most of them never even sold a thing in their lives.
All this stuff like Interent Services, and PSP's we have to offer by policy. I would love to make everything more streamline and efficient, but I don't have control over that.
I've never been harrassed. I get asked if I want their service plan, I say no thanks, and that's the end. I dunno... Maybe I look like some poor bastard who wouldn't be able to afford anything else.
3 weeks you should accept it without the extended warranty.
And since you say that your pushiness is a requirement, it's upper management that is alienating customers.
What's not fair is when they have super hot ladies at the register and I have to tell them no. I hate saying no to a hot lady for any reason!
Fingolfin269
Lifer
- Feb 28, 2003
- 17,948
- 34
- 91
Yup, but once again, they're just doing their job. Best Buy employees are conditioned to ignore the first 3 utterings of 'No'.
BTW, keep your eyes open the next time you're getting pitched. There's a chance you'll see another employee nearby who is seemingly doing nothing but is actually grading the employee who is pitching you.
return policy is 14 days, therefore 3 weeks would be a week outside. if you were an ass about it, i would have offered to send it back to canon for you since its under their manufacturer's warranty. if you were nice to me, i'd swap it out for you. be nice to the poor sales people, they're just trying to do their job.
and us poor (well i'm a former) customer service people, pulling out a "ITS ONLY BEEN A WEEK LEMME SEE A MANAGER" yelling routine isn't necessarily going to let you return something...
yes but upper management also has the corporate level breathing down their necks telling them to improve their warranty sales. i used to be a CSR at circuit city and i had a "monthly" quota i had to reach for my warranty sales. did i ever reach it? no because most people when they're at the front register really don't care anymore, i just put the warranty stuff in the bag and let them read it at their pace and if they want it, can come back for it.
i look at these threads as justification for being an ass to the salesman. unfortunately we are all trained to offer it more than once to show the many things that can be covered in the warranty. let us do our job and all you have to do is be polite. believe me the second you start being an ass i won't be as nice to you anymore. i've had people return stuff after three months, and it wasn't opened and we still sold it, so i returned it, fine. i've had others whine about it only being a YEAR and "look here's the receipt" etc etc and i said no deal.
rudder
Lifer
- Nov 9, 2000
- 19,441
- 86
- 91
Don't worry I rarely shop at best buy. At times they have a good price and its convenient so if tell a sales person I do not care to hear about the extended warranty, msn, or the the $35 usb cable that I need, then tough they will just have to get in trouble with the boss.
3chordcharlie
Diamond Member
- Mar 30, 2004
- 9,859
- 1
- 81
No offense... but many stores used to look after their customers for the entire warranty period, without charging for the privilege.
And customers KNOW that Best Buy makes money from service plans, r they wouldn't offer them. If Best Buy makes money... it must be coming from somewhere right? That's right, the consumers who buy service plans lose money in aggregate compared to self-insuring.
Rumpltzer
Diamond Member
- Jun 7, 2003
- 4,815
- 33
- 91
Yeah, okay, I had a decent experience at Best Buy last week.
I bought a 32" Toshiba CRT TV (32AF42) on clearance a few weeks ago and had them hold it until I moved into my new place. When I went to pick it up, they said they lost track of the TV and had sold it to someone else.
The manager immediately stepped in an offered to replace the 32AF42 model with the current 32AF43 model. I was impressed that Best Buy did the right thing (in my eyes).
Pro: Best Buy did me right in offering me the latest model to replace an older model that was on clearance.
Con: Best Buy sold the TV I had already bought.
Con: I was standing there for about 45 minutes before anyone told me what was going on.
I bought a 32" Toshiba CRT TV (32AF42) on clearance a few weeks ago and had them hold it until I moved into my new place. When I went to pick it up, they said they lost track of the TV and had sold it to someone else.
The manager immediately stepped in an offered to replace the 32AF42 model with the current 32AF43 model. I was impressed that Best Buy did the right thing (in my eyes).
Pro: Best Buy did me right in offering me the latest model to replace an older model that was on clearance.
Con: Best Buy sold the TV I had already bought.
Con: I was standing there for about 45 minutes before anyone told me what was going on.
I never had a problem with BB employees pushing their service plans.........until I refused a purchase plan on a T.V. of all things. The tech asked once. I politely said no. The tech mentioned lightning, I said no thank you. The tech said the screen could blow up and I would be out $$$. I then firmly said no.
Then it happened......
He sighed loudly, took my c.c., and rolled his eyes.
:Q
uncalled for IMHO
Then it happened......
He sighed loudly, took my c.c., and rolled his eyes.
:Q
uncalled for IMHO
I have an idea.. next time some pushy rep insists on buying a PSP say "NO" and when you checkout go and complain to the manager that you were not offered one
It does nothing but you'll get even
It does nothing but you'll get even
Some of you extended warranty haters are stupid. Hating on a cashier for offering a PSP is like hating on a uniform officer for giving you a speeding ticket (when you're speeding).
yukichigai
Diamond Member
- Apr 23, 2003
- 6,404
- 0
- 76
More like hating McGruff for telling you to not do drugs in elementary school. Sure, you (probably) aren't and won't, but you shouldn't get angry at him for that. He's not implying you do it, just telling you not to. It's his job.
I don't mind sales people offering extended warranties or accessories in general, though the following exception springs to mind.
I was buying an HP computer for a friend's retired parents first computer. The sales guy tried to convince me to buy the extended warranty because HP's warranty would not include all the parts of the computer, such as the cd-rom. Was he lying or just incompetent? Needless to say, we extended the warranty directly from HP.
So we asked for the computer/printer/monitor bundle and they roll it out in a cart with probably $200 in extra accessories on it (printer ink, paper, mouse pad, surge protector, etc. etc.). Suggesting accessories is fine. Loading a cart for me with more than I requested (though they did this for everyone), creating more work to unload what I don't want, did not win any favor with me.
These kinds of things are exactly the reason my friend and I opted to do the shopping ourselves.
I was buying an HP computer for a friend's retired parents first computer. The sales guy tried to convince me to buy the extended warranty because HP's warranty would not include all the parts of the computer, such as the cd-rom. Was he lying or just incompetent? Needless to say, we extended the warranty directly from HP.
So we asked for the computer/printer/monitor bundle and they roll it out in a cart with probably $200 in extra accessories on it (printer ink, paper, mouse pad, surge protector, etc. etc.). Suggesting accessories is fine. Loading a cart for me with more than I requested (though they did this for everyone), creating more work to unload what I don't want, did not win any favor with me.
These kinds of things are exactly the reason my friend and I opted to do the shopping ourselves.
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