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Best Buy calls 911 on customer asking for refund

The guy should have taken the replacement disc, although obviously the manager went overboard calling the cops. When I used to work at BB, some of the customers were f*ckin nuts. I've seen things like inkjet printers getting chucked at employees.
 
Originally posted by: waggy
Originally posted by: mugs
Why didn't he just take a replacement disc? 😕
Click to expand...

yeah thats what bugged me. why not take the disc?
Click to expand...

He said he just wanted to leave and not go get another one, and as there is no law, and the people were just trying to make their ****** easier, he was trying to prove a point, if he wants a refund he can have it, it doesn't matter why. The customer is always right.
 
Most places say that you cannot return CD's/DVD's/Software on said media for a refund but must accept an exchange for an identical item.
 
Originally posted by: apex32
Originally posted by: waggy
Originally posted by: mugs
Why didn't he just take a replacement disc? 😕
Click to expand...

yeah thats what bugged me. why not take the disc?
Click to expand...

He said he just wanted to leave and not go get another one, and as there is no law, and the people were just trying to make their ****** easier, he was trying to prove a point, if he wants a refund he can have it, it doesn't matter why. The customer is always right.
Click to expand...

Doesn't matter if there is a law or not. Best Buy's return policy (which is printed in huge letters on wall, not hidden) clearly states that opened CDs can only be returned for an exchange, not a refund.

The customer is not always right. This customer was just looking for a fight.
 
Originally posted by: jmcoreymv
The guy should have taken the replacement disc, although obviously the manager went overboard calling the cops. When I used to work at BB, some of the customers were f*ckin nuts. I've seen things like inkjet printers getting chucked at employees.
Click to expand...

Yeah.... My guess would be the customer was getting extremely irate (possibly threatening). As anyone who has ever worked retail will tell you, some people will go psychotic over extremely petty things.
 
Originally posted by: mugs
Originally posted by: apex32
Originally posted by: waggy
Originally posted by: mugs
Why didn't he just take a replacement disc? 😕
Click to expand...

yeah thats what bugged me. why not take the disc?
Click to expand...

He said he just wanted to leave and not go get another one, and as there is no law, and the people were just trying to make their ****** easier, he was trying to prove a point, if he wants a refund he can have it, it doesn't matter why. The customer is always right.
Click to expand...

Doesn't matter if there is a law or not. Best Buy's return policy (which is printed in huge letters on wall, not hidden) clearly states that opened CDs can only be returned for an exchange, not a refund.

The customer is not always right. This customer was just looking for a fight.
Click to expand...
He most definitely was looking for a fight. I mean come on. Calling corporate while in the parking lot over a $15 CD that they were willing to replace? Give me a break.
 
Originally posted by: SmoochyTX
He most definitely was looking for a fight. I mean come on. Calling corporate while in the parking lot over a $15 CD that they were willing to replace? Give me a break.
Click to expand...

Well, assuming the events unfolded as he claims, I don't think he went overboard at all.
 
Read the BB explanation carefully about "cannot refund money". Think the employee/manager was just retarded and forget to mention the other half: "...on open CD/DVD/software". That is on the back of the receipt and should be hung somewhere in the store by the customer service counter. I've seen them, and I don't really have a problem. Either way, the manager was just a pos who probably ass kissed his way up. As for the customer, you have kids?
 
Originally posted by: SmoochyTX
Originally posted by: mugs
Originally posted by: apex32
Originally posted by: waggy
Originally posted by: mugs
Why didn't he just take a replacement disc? 😕
Click to expand...

yeah thats what bugged me. why not take the disc?
Click to expand...

He said he just wanted to leave and not go get another one, and as there is no law, and the people were just trying to make their ****** easier, he was trying to prove a point, if he wants a refund he can have it, it doesn't matter why. The customer is always right.
Click to expand...

Doesn't matter if there is a law or not. Best Buy's return policy (which is printed in huge letters on wall, not hidden) clearly states that opened CDs can only be returned for an exchange, not a refund.

The customer is not always right. This customer was just looking for a fight.
Click to expand...
He most definitely was looking for a fight. I mean come on. Calling corporate while in the parking lot over a $15 CD that they were willing to replace? Give me a break.
Click to expand...

He called corporate not over $15 CD but over the fact that manager called 911 on him. Learn to read.
 
In any case I'm on the guy's side. If the product is defective, it should not matter if it was CD or DVD or software or whatnot, if it's defective he should have right to return it for full refund. As for why didn't he take replacement CD, has it ever occurred to you that the disc was protected with CDS2000 or any other DRM that prevents the disc from playing in car CD player? In this case replacement disc wouldn't solve the problem, in which case once again refund is very justified.
 
The customer wrote
We get to the car and I pop it in and see "Bad Disk" on my player. I tried unsuccessfully three times to get it to work, but alas, it must have been a bad disk. So I walk back into the store with my three minute old receipt and show it to the door guard who shows me to the return line. Now I have owned this thing for three minutes and I just want to swap it out. It is three days after xmas and I really do not want to go through the entire return process so when I finally get to the front of the line; the customer service trainer is waiting on me. I tell him, forget it, just give me my money back, it is a bad disk.
Click to expand...

So between entering the return line and getting to the front of the return line, his story changed. It is Best Buy policy not to offer refunds on open media, and I'm guessing that the Best Buy staff member told him just that. When the buyer purchased the item, he agreed to abide by Best Buy's return policy which is printed on the back of each and every receipt. I'm not sure what the fuss is here, but the customer sounds like an arrogant, pompous retard who went into Best Buy looking to cause a scene.
 
When I worked at Circuit City in high school, they told us that you cannot return music/software due to copyright laws.
 
Originally posted by: fleshconsumed
In any case I'm on the guy's side. If the product is defective, it should not matter if it was CD or DVD or software or whatnot, if it's defective he should have right to return it for full refund. As for why didn't he take replacement CD, has it ever occurred to you that the disc was protected with CDS2000 or any other DRM that prevents the disc from playing in car CD player? In this case replacement disc wouldn't solve the problem, in which case once again refund is very justified.
Click to expand...

If they allowed that, there would be nothing stopping people from buying CDs, ripping them, causing them to become "defective," and returning them.

Regarding DRM - he said he went in to get a replacement disc, but then changed his mind. So I don't think that was the reason.

Best Buy's policy is clear, and it is not hidden. If he wants the peace of mind of knowing he can return open CDs for cash, he should find a store that will allow him to do that. Good luck with that though, because it makes no sense to allow that.
 
Originally posted by: jumpr
The customer wrote
We get to the car and I pop it in and see "Bad Disk" on my player. I tried unsuccessfully three times to get it to work, but alas, it must have been a bad disk. So I walk back into the store with my three minute old receipt and show it to the door guard who shows me to the return line. Now I have owned this thing for three minutes and I just want to swap it out. It is three days after xmas and I really do not want to go through the entire return process so when I finally get to the front of the line; the customer service trainer is waiting on me. I tell him, forget it, just give me my money back, it is a bad disk.
Click to expand...

So between entering the return line and getting to the front of the return line, his story changed. It is Best Buy policy not to offer refunds on open media, and I'm guessing that the Best Buy staff member told him just that. When the buyer purchased the item, he agreed to abide by Best Buy's return policy which is printed on the back of each and every receipt. I'm not sure what the fuss is here, but the customer sounds like an arrogant, pompous retard who went into Best Buy looking to cause a scene.
Click to expand...

Nice story hole. There are probably a lot more he left out to even warrant a 911 call consideration. Still, if he was that upset, he probably could have bargained a return by just letting them check the time stamp on the receipt. Doubt he had a burner in the car, which again points to either a retarded manager or very angry customer.

 
Originally posted by: fleshconsumed
Originally posted by: SmoochyTX
Originally posted by: mugs
Originally posted by: apex32
Originally posted by: waggy
Originally posted by: mugs
Why didn't he just take a replacement disc? 😕
Click to expand...

yeah thats what bugged me. why not take the disc?
Click to expand...

He said he just wanted to leave and not go get another one, and as there is no law, and the people were just trying to make their ****** easier, he was trying to prove a point, if he wants a refund he can have it, it doesn't matter why. The customer is always right.
Click to expand...

Doesn't matter if there is a law or not. Best Buy's return policy (which is printed in huge letters on wall, not hidden) clearly states that opened CDs can only be returned for an exchange, not a refund.

The customer is not always right. This customer was just looking for a fight.
Click to expand...
He most definitely was looking for a fight. I mean come on. Calling corporate while in the parking lot over a $15 CD that they were willing to replace? Give me a break.
Click to expand...

He called corporate not over $15 CD but over the fact that manager called 911 on him. Learn to read.
Click to expand...

Bingo.
 
Originally posted by: mugs
Originally posted by: fleshconsumed
In any case I'm on the guy's side. If the product is defective, it should not matter if it was CD or DVD or software or whatnot, if it's defective he should have right to return it for full refund. As for why didn't he take replacement CD, has it ever occurred to you that the disc was protected with CDS2000 or any other DRM that prevents the disc from playing in car CD player? In this case replacement disc wouldn't solve the problem, in which case once again refund is very justified.
Click to expand...

If they allowed that, there would be nothing stopping people from buying CDs, ripping them, causing them to become "defective," and returning them.

Regarding DRM - he said he went in to get a replacement disc, but then changed his mind. So I don't think that was the reason.

Best Buy's policy is clear, and it is not hidden. If he wants the peace of mind of knowing he can return open CDs for cash, he should find a store that will allow him to do that. Good luck with that though, because it makes no sense to allow that.
Click to expand...

yep, most big box retailers don't allow returning of open software, movies, or music for that reason. Exchange when defective or non-working yes, but refunds no.
 
Originally posted by: fleshconsumed
Originally posted by: SmoochyTX
Originally posted by: mugs
Originally posted by: apex32
Originally posted by: waggy
Originally posted by: mugs
Why didn't he just take a replacement disc? 😕
Click to expand...

yeah thats what bugged me. why not take the disc?
Click to expand...

He said he just wanted to leave and not go get another one, and as there is no law, and the people were just trying to make their ****** easier, he was trying to prove a point, if he wants a refund he can have it, it doesn't matter why. The customer is always right.
Click to expand...

Doesn't matter if there is a law or not. Best Buy's return policy (which is printed in huge letters on wall, not hidden) clearly states that opened CDs can only be returned for an exchange, not a refund.

The customer is not always right. This customer was just looking for a fight.
Click to expand...
He most definitely was looking for a fight. I mean come on. Calling corporate while in the parking lot over a $15 CD that they were willing to replace? Give me a break.
Click to expand...

He called corporate not over $15 CD but over the fact that manager called 911 on him. Learn to read.
Click to expand...
Well if he had accepted a replacement CD then 911 would never have been called. :roll:
 
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