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Banned for Bad Tipping

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alkemyst said:
I work a desk job, a decent one. Last I checked 15% was the going rate for service in our restaurants...that's just service...not great service, not exceptional...perhaps lackluster in your book.

If you can't afford it, eat in. By your posts I am guessing you are pulling in under $30k a year and living beyond your means already.

The tip system is sort of needed in the US because someone like you if paid a higher wage to serve would just keep ducking tables while the good staff busts their ass.

In other countries their work ethic is much better and bosses can fired them for just wanting to...here you have fucking lawsuits.

It's sad when you go to counter service and the people working can't even look up at you.
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actually, that would describe normal service for me as well. i am not an underpaid cubie jock like you may think, i am a specially trained industrial programmer and make close to 70k a year, do the best job i can do when possible. i also worked as a kitchen manager, waiter and a line cook for years before i went to college and got a degree to better my worldly position. i have been on both sides of that waiter apron, so fuck you for assuming. when i waited tables i cleared 2 to 3 times more in tips than the girl who "trained" me. on a good night i could easily make close to 200 in tips alone, and i didnt make the shitty 2.32 the other wait staff made. i made 3.90 (which was 30 cents over minimum at the time) and kicked ass at my job. the post you quoted was a response to a jackass server that thought he deserved a tip regardless of his performance, and thats just not true. it seems to be becoming the norm now tho, and that does piss me off.
 
ChaoZ said:
Then why not apply this method to every service industry? Should you have to tip your mechanic so they don't f' up your car? Just pay the restaurant staff living wages and raise the price of the food.

And the incentive for them to provide good service is so I'll visit their establishment again. Me eating at their restaurant means I'm not eating at another, which means more revenue for them, which equals to higher wages for the staff, hopefully.
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Just so we are crystal clear here, you are saying as a customer you would rather pay 18% all of the time than have the flexibility to pay 0% when the service is not up to the quality you desire, correct?

I would have no issue applying it to any service industry with this much customer contact and such a wide variation in the quality of service.
 
torpid said:
So what you are saying is that it is disadvantageous for the company to fire you because of a few program faults here and there, and that customers have no real recourse when that happens, and that this is somehow better than a system where the customer doesn't have to pay as much if the quality of service is not as high, and a company could still fire someone for repeated incompetence?

I don't understand how anyone could think the second scenario below is better. Perhaps because they don't like doing rudimentary multiplication?

Current System
good service = Customer spends price of meal + 18%
bad service = Customer spends price of meal + 0%

No-Tip System
good service = Customer spends price of meal + 18%
bad service = Customer spends price of meal + 18%
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i agree with you in theory, totally. i think i was too broad in my ramblings, i never said i shouldnt be fired for fucking up a few programs here and there. i would expect it. i think everyone should strive to to a good job regardless of whether they stand to get a tip or not. also, as a company, the restaurant would be stupid to keep a waiter that continually made low tips due to poor service. the common opinion im seeing in here is that wait staff deserve that 15% as part of showing up that day, regardless of how they perform. further, that they deserve MORE if they get you an extra iced tea or dont piss in your soup.
 
lurk3r said:
Pay this or else is not a contract, sorry no way to spin it, a flat out demand is not a contract, there's nothing to prove.

Fat dumb broad lies to get in the news, all the wannabe lawyers crawl out of the woodwork trying to defend her (watched the video this time, that is one FAT DUMB wench) I definitely don't blame em for not wanting to serve her.



*yawn*,

http://lmgtfy.com/?q=what+is+a+contract

a contract is an agreement, not a demand, keep living your deluded life
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So you are saying she didnt agree to the 18% tip when she sat down at the table and wanted to be served?

So you are saying she can just ignore anything they say and still get served? And demand that she doesnt have to pay the tip, even after they told her before she sat down she has to pay it in order to eat there?

She agreed to the contract when she still ate there after they told her she had to pay 18% gratuity on top of her tip. Its the same exact thing ski resorts do. You don't sign anything, but the second you go up that ski lift you agree to all the terms and conditions that are stated on the lift ticket.
 
lurk3r said:
Pay this or else is not a contract, sorry no way to spin it, a flat out demand is not a contract, there's nothing to prove.

Fat dumb broad lies to get in the news, all the wannabe lawyers crawl out of the woodwork trying to defend her (watched the video this time, that is one FAT DUMB wench) I definitely don't blame em for not wanting to serve her.

*yawn*,

http://lmgtfy.com/?q=what+is+a+contract

a contract is an agreement, not a demand, keep living your deluded life
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LOL. Read your own goddamned link.

"In common-law systems, the five key requirements for the creation of a contract are: 1. offer and acceptance (agreement) 2. consideration 3. an intention to create legal relations 4. legal capacity 5. formalities"

The Offer - Restaurant says lady can come in if she agrees to pay these terms.

Acceptance - Lady agrees to the terms.

Consideration - This is the agreement of the 18% gratuity.

Intent - If she agrees to the contract, but never enters, then there is no intent. If she actually enters and sits down, there's your intent.

Legal Capacity - She might be stupid, but she isn't under age, or mentally incapable.

Formalities - From the article: "Contrary to common wisdom, an exchange of promises can still be binding and legally as valid as a written contract. A spoken contract should be called an oral contract, which might be considered a subset of verbal contracts. Any contract that uses words, spoken or written, is a verbal contract. Thus, all oral contracts and written contracts are verbal contracts."

To summarize, once she agrees and sits down, there's a contract.
 
TwiceOver said:
If the story "is as is" then I have to side with the patron. "Gratuity" is NOT a required fee and in some states is illegal to charge a mandatory "gratuity". Now if the staff were to say "There is an 18% surcharge" they would be in the right.

Either way both sides have the option to do what they want. If the story is true in saying that the Chefs had a problem then the restaurant must be doing tip pooling which allows them to pay the chefs $5/hr (or whatever tip wage is).
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It looks like it's the kind of place where the chef cooks right there at your table so they probably get tips for that table. A chef wouldn't want to waste his time on her if he knew she was going to stiff him.

There's no law that says that they have to serve her if they have experience with her being a terrible tipper. If she doesn't like it she doesn't have to eat there. Just by looking at her I can guarantee that she knows PLENTY of other places that she can go to get a meal.
 
LlamaLovin said:
For the record, I used to work at Kanpai. I stumbled across this site while looking through various sites containing the story.

This patron is a liar, off bat. We never charge ANYbody 18% for anything. To do that, we would have to reconfigure our gratuity system in the computer. It never has been 18%, isn't 18%, and it never will be 18%.

Secondly, yes we asked her not to come back because she was a habitual NO tipper. Not poor tipper, but none. Her preacher is also a liar as he accused of refusing them service because one of them a gastric bypass card. It never happened.

Thirdly, yes we informed her that there would be a 15% gratuity at the door. We have a right to do this and a right to refuse her service if she didn't want to pay. She is the type to run the servers to death, never happy, always hungry, etc... and they didn't our chefs didn't want to put up with her either without getting compensated for it.(We're hibachi style where they cook in front of you). The servers informed the manager of that and the decision was made.There was no "racial discrimination" and it's not because she's black. If she were white and did the same thing, our reactions would have been the same.


And lastly, if any of you ever run into Monica, be sure to ask her about the time she spent in jail for writing bad checks on her churches behalf.





Edit: And for the record, her service was never bad. Our owners(Michael being one of them that you saw in the video) made sure of it. The 15% grat that was added to her bill the first time was behind the owners back and the server who did that was released.
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So in summary:

She ate at your restaurant and paid the advertised price, no tip.

we asked her not to come back because she was a habitual NO tipper
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Seriously, what makes you entitled to this tip just for doing your job? You prepare food, did you tip everyone else you interacted with who provided you with services this month? Your bank teller, bus driver, gas pumper? Do you drop off some cash at your ISP, TV & phone providers to tip their IT and field staff who are keeping your services running?

No, you think because you serve food you deserve a little extra to pocket.
 
lord_emperor said:
So in summary:
No, you think because you serve food you deserve a little extra to pocket.
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So, in your mind, a bank teller makes the same as a waitress would if the waitress got no tips? I can see no other interpretation of your nonsense post.

Tipping restaurant staff is not some complicated conspiracy to get more money just for restaurants. Basic capitalism is still at play here. It's a system to distribute the same funds you otherwise would have paid in a way that rewards a higher quality product.
 
lord_emperor said:
So in summary:

She ate at your restaurant and paid the advertised price, no tip.



Seriously, what makes you entitled to this tip just for doing your job? You prepare food, did you tip everyone else you interacted with who provided you with services this month? Your bank teller, bus driver, gas pumper? Do you drop off some cash at your ISP, TV & phone providers to tip their IT and field staff who are keeping your services running?

No, you think because you serve food you deserve a little extra to pocket.
Click to expand...

Did you tip your mother after breast feeding today?
 
lord_emperor said:
So in summary:

She ate at your restaurant and paid the advertised price, no tip.



Seriously, what makes you entitled to this tip just for doing your job? You prepare food, did you tip everyone else you interacted with who provided you with services this month? Your bank teller, bus driver, gas pumper? Do you drop off some cash at your ISP, TV & phone providers to tip their IT and field staff who are keeping your services running?

No, you think because you serve food you deserve a little extra to pocket.
Click to expand...

/facepalm

Wow. You do know the food service industry pays on a different pay scale, right? One adjusted for tips?
 
torpid said:
So, in your mind, a bank teller makes the same as a waitress would if the waitress got no tips? I can see no other interpretation of your nonsense post.

Tipping restaurant staff is not some complicated conspiracy to get more money just for restaurants. Basic capitalism is still at play here. It's a system to distribute the same funds you otherwise would have paid in a way that rewards a higher quality product.
Click to expand...

I see you latched on to the bank teller rather than any of the others I mentioned or thinking of some jobs on your own which have poor pay and do not garner tips.

http://jobs.aol.com/articles/photos/10-surprising-minimum-wage-jobs/2167979/

Ever tipped any of those people?
 
lord_emperor said:
So in summary:

She ate at your restaurant and paid the advertised price, no tip.



Seriously, what makes you entitled to this tip just for doing your job? You prepare food, did you tip everyone else you interacted with who provided you with services this month? Your bank teller, bus driver, gas pumper? Do you drop off some cash at your ISP, TV & phone providers to tip their IT and field staff who are keeping your services running?

No, you think because you serve food you deserve a little extra to pocket.
Click to expand...

Do those other people make 1/3 minimum wage because they depend on tips?
 
hanoverphist said:
for you shitty waiters that think they are entitled an optional optional 20% tip and give lackluster service thinking they are the best in the bizz, fuck off and get a desk job!
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Hmmm...I don't recall saying that I provided crappy service except to those who deserved it (and some ungrateful assholes most certainly do). In fact, I was often complimented by managers and customers alike on my excellent service. I never expected 20%, but was often given over that. I never claimed that I was the 'best in the bizz'. Seems you are assuming a lot. Oh and BTW, I do have a career now, have for quite a while. I work for commissions which are renewing, and have over a 95% retention rate (which is considered excellent in my business). I have NEVER lost a client due to disatisfaction with my service...so...you know the rest 🙂
 
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KeithTalent said:
Pretty sure they can refuse service to whomever they please.

KT
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Thank you.

I use this practice with my current business...no need to work with losers! My clients deserve the best possible service and I spend a lot of my time on them, leaving me with no time or patience for garbage.
 
Just a thought on this whole mandatory gratuities thing in general. A tip was supposed to be an optional reward for good service. Somewhere along the way it became a right. It's time to end this BS where restaurants don't have to pay minimum wage because of tips. It's not fair to employees, and it's not fair to other businesses.
 
shiner said:
You tip based on service level. I normally tip 20%, but if the service sucks they are lucky if they get 5% from me. Sounds like this place expects 18% no matter what. I simply wouldn't eat there if they have that attitude.
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You are so right. I was a waitress through high school and college... you can't expect a good tip for sub-par service. Tipping is discretionary, however, if service is average and someone a patron doesn't tip I think the restaurant should be able to reserve the right to ban those patrons as it's not fair to servers only making a couple of dollars an hour to do back-breaking work to receive nothing.
 
amdhunter said:
No one, period, has to tip if they don't want. But I am quietly confident if that lady was White, they'd never try to pull that spit.
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Standard race card reply from ATOT's first black troll.


GodlessAstronomer said:
I've never left a tip in my life and never will, even if I visit USA. What a ridiculous custom.
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Standard moronic response from the worldly GA.

If only fleabag hadn't been banned yesterday we could have a perfect trifecta.
 
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