so I ordered a new computer chair from staples on Monday, and it got here today. I'm stoked and assemble the bad ass mofo. Sitting in my new plush leather computer chair, I decide to check my bank account to see how much money I dont have 
. And to my surprise I see I'm in the negative....."uhoh" says I as I look through my check book and online account to try to figure out why the hell Im in the red. Nothing added up, I shoul have had at least $70 in the account (hey Im a college guy what do you expect?) I quickly transfer funds from my saving to the checking to cover me and hopefully prevent a $20 fee.
Calling up BofA according to their records staples billed me twice on two seperate orders. Hmmm I begin to ponder as I then call up staples to ask wtf is going on. THe CSR then tells me they have no record of another transaction for $80.
Getting a little frustrated I call up BofA once again and ask if we could confernce call with Staples. So we ring up a Staples CSR and I let the bank do the talking. Oh man, that had to be one of the funniest conversations I have ever heard.....between two companies
BofA: There were two transactions that occurded on his account, one on the 18th and one for today
Staples: I'm sorry we have no record of a second transaction. We only see one transaction for $85 completed on the 18th
BofA: According to our records Staples has billed him twice
Staples: Our records do not show another transaction (she then begins to tally up the one billing that I was already aware of)
BofA: Yes, but we see that an additional transaction for $84 dollars done at 10am today
Staples: Our records do not show any such transaction (she then begins read the valid transaction out once more)
BofA: interupting yes we are aware of the $85 transaction, however our records show...
Staples: interupting Perhaps your records are incorrect?
BofA: Mam we are a banking insitutaion and according to our records you DID bill Mr.Me an additional $84 dollars. Perhaps it is your records that are wrong. (voice starts to raise)
Staples: I'm sorry, but we have absoluty no record of a second transaction and any buisniess doen through this company would show up in our database (voice gtes defensive
and a little angry)
BofA: Well our records clearly state a second transaction happening.
Me: Uhh so were is my $80?
Staples:......
BofA:......
Me: hello?
in the end I was able to get the funds returned to my account (BofA did this). But it was so funny listening to two CSR's semi-arguing with each other using CSR talk, and when they started "dissing" the others systems, I couldnt help but snicker.
. And to my surprise I see I'm in the negative....."uhoh" says I as I look through my check book and online account to try to figure out why the hell Im in the red. Nothing added up, I shoul have had at least $70 in the account (hey Im a college guy what do you expect?) I quickly transfer funds from my saving to the checking to cover me and hopefully prevent a $20 fee.Calling up BofA according to their records staples billed me twice on two seperate orders. Hmmm I begin to ponder as I then call up staples to ask wtf is going on. THe CSR then tells me they have no record of another transaction for $80.
Getting a little frustrated I call up BofA once again and ask if we could confernce call with Staples. So we ring up a Staples CSR and I let the bank do the talking. Oh man, that had to be one of the funniest conversations I have ever heard.....between two companies
BofA: There were two transactions that occurded on his account, one on the 18th and one for today
Staples: I'm sorry we have no record of a second transaction. We only see one transaction for $85 completed on the 18th
BofA: According to our records Staples has billed him twice
Staples: Our records do not show another transaction (she then begins to tally up the one billing that I was already aware of)
BofA: Yes, but we see that an additional transaction for $84 dollars done at 10am today
Staples: Our records do not show any such transaction (she then begins read the valid transaction out once more)
BofA: interupting yes we are aware of the $85 transaction, however our records show...
Staples: interupting Perhaps your records are incorrect?
BofA: Mam we are a banking insitutaion and according to our records you DID bill Mr.Me an additional $84 dollars. Perhaps it is your records that are wrong. (voice starts to raise)
Staples: I'm sorry, but we have absoluty no record of a second transaction and any buisniess doen through this company would show up in our database (voice gtes defensive
and a little angry)
BofA: Well our records clearly state a second transaction happening.
Me: Uhh so were is my $80?
Staples:......
BofA:......
Me: hello?
in the end I was able to get the funds returned to my account (BofA did this). But it was so funny listening to two CSR's semi-arguing with each other using CSR talk, and when they started "dissing" the others systems, I couldnt help but snicker.
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