Baffled on why ie7 won't go to windows updates.

[Lemon law]

I have a computer with XP pro installed---and have a variety of user accounts set up---with two of these user accounts being administrative accounts.

In one account I can use ie7 to go to the windows upgrade page and download any updates.
The other administrative user account simply never reaches the upgrade site---even after I wait and wait---security setting are the same on both accounts---no error message shows.
Never gets to checking if I have a valid windows OS even. Otherwise neither account shows any other problems.

Anyone have any idea why?

 

[sieistganzfett]

when through the process does the one account do nothing? when you open ie7, goto windowsupdates-it then never loads the page? after the scan? does it even run the scan? create another admin account for a test, see if that one works right, according to what is the faulty user an administrator? under "user accounts" or under "computer management"->local users and groups->users->the username with problem->"member of" tab?

 

[Lemon law]

To sieistgfanzfett,

Who asks-----------when through the process does the one account do nothing?

Short answer yes as stated---and the other account works and I can update windows----after that I fail to follow what you suggest.

Please slower step by agonizing step.

 

[sieistganzfett]

i ask that question...

i need to visualize eactly when something stops working properly to understand things clearly to know what direction to go in, in order to fix the problem, stupid i know, thats how i fix wierd pc problems at client sites for my job though. i do not have the full pictuce of your problem, just a spot of it, i know 1 account works already.

the point of my suggestion/questions is to narrow down if that profile is corrupt on the user that cant access the windows upate page, a new profile for a new admin shouldnt have the problem in my view.