Bad Latency (Ping) Good D/l U/L ?

Cuda1447

Lifer
Jul 26, 2002
11,757
0
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How can I get such a bad latency in CS and good d/l and u/l. Its only happening at night, but everynight the last 4 nights. So its my ISP, but why is this even possible? Whats the problem?
 

Heisenberg

Lifer
Dec 21, 2001
10,621
1
0
Latency is (mostly) unrelated to bandwidth. Maybe a congested router somewhere or something.
 

Yossarian

Lifer
Dec 26, 2000
18,010
1
81
Think of it this way--if you click to fire and it takes 3 seconds to register on the server, that's bad. If it takes 3 seconds for your command to start a download to register you don't even notice it once the data starts moving.
 

Cuda1447

Lifer
Jul 26, 2002
11,757
0
71
Ok so how do I call and complain to my cable provider? Do I say Im getting bad pings for games? They will tell me to run a speed test, which shows that Im doing just fine, but my latency is crap. So what do I do?
 

Eli

Super Moderator | Elite Member
Oct 9, 1999
50,419
8
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Originally posted by: Cuda1447
Ok so how do I call and complain to my cable provider? Do I say Im getting bad pings for games? They will tell me to run a speed test, which shows that Im doing just fine, but my latency is crap. So what do I do?

There is most likely nothing you can do.

Show us some of your pings.

Do you have satellite internet?
 

Aves

Lifer
Feb 7, 2001
12,232
30
101
Run a traceroute so that you can see exactly which hop has the highest latency.

If you find that the latency is coming from your ISP than you can bitch, if it's somewhere beyond them then there isn't really much that can be done.
 

Cuda1447

Lifer
Jul 26, 2002
11,757
0
71
I did that the other night, its coming from them. But how do I explain it to them? Ill most likely have a moron that will be like, oh well it looks fine from this end. And just tell me some BS like usual.
 

kt

Diamond Member
Apr 1, 2000
6,032
1,348
136
Send them a traceroute log. It will show EXACTLY where the bottleneck is at. If it's within their network, you may bitch and moan about it.. but if it's outside of their network, you're out of luck.