Bad Customer service or bad customer? (probably both, but who is worse, and what should i do??)
Im have been using yahoo auctions for about a year.
Recently I got banned from yahoo auctions for selling something on their auction that I shouldnt.
In a billing related problem, the debit card that I used to automatically pay for my auction fees was cancelled by me because of fradulent charges made by ETS Probatio (unrelated to yahoo).
[the banning happend first, then the cancellation of my debit card occured]
I get an email a couple weeks later telling me that they couldnt bill me and I should pay immediatly by updating my billing profile.
As I said before, I was banned, so I am unable to log into my account at all (so I cannot update my billing profile).
I email them concerning this and I get the usual automatic responses that they give out that doesnt really pertain to my question but as if they just skimmed through my email and sent me the closest repsonse from their already premade email answering archive.
about a couple weeks later, i then get another late billing notice telling me to update my billing.
I again emailing them with bold letters about the problem
again, i get the same kind of response, but this time i go ahead and do their online survey of how good the customer is.
i began to give them the nasty points (as I believed they deserved) and write lots of bad things under their comments.
a couple weeks later they email me in regards to the survey and told me to call their number (which is not toll free 408) to clear things up
I call them and the hold time for the next representative member is estimated at 112 minutes!
My yahoo bill is not even going to be over $4!. but with late fees (if there are any) it might be more now
what should I do? im just worried that late fees will start adding on.
Im have been using yahoo auctions for about a year.
Recently I got banned from yahoo auctions for selling something on their auction that I shouldnt.
In a billing related problem, the debit card that I used to automatically pay for my auction fees was cancelled by me because of fradulent charges made by ETS Probatio (unrelated to yahoo).
[the banning happend first, then the cancellation of my debit card occured]
I get an email a couple weeks later telling me that they couldnt bill me and I should pay immediatly by updating my billing profile.
As I said before, I was banned, so I am unable to log into my account at all (so I cannot update my billing profile).
I email them concerning this and I get the usual automatic responses that they give out that doesnt really pertain to my question but as if they just skimmed through my email and sent me the closest repsonse from their already premade email answering archive.
about a couple weeks later, i then get another late billing notice telling me to update my billing.
I again emailing them with bold letters about the problem
again, i get the same kind of response, but this time i go ahead and do their online survey of how good the customer is.
i began to give them the nasty points (as I believed they deserved) and write lots of bad things under their comments.
a couple weeks later they email me in regards to the survey and told me to call their number (which is not toll free 408) to clear things up
I call them and the hold time for the next representative member is estimated at 112 minutes!
My yahoo bill is not even going to be over $4!. but with late fees (if there are any) it might be more now
what should I do? im just worried that late fees will start adding on.
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