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Bad computer day

M

Mark R

Diamond Member
So we have this rather dodgy computer system at work - it's got wonderful features like, when you password expires, after you log it it puts up a message: Your password has been changed. It is now 123DOG. Press enter to continue.

Anyway, annoying as that is, especially when it's lagging, today I found a very interesting new 'feature'.

I'd dictated a report to be typed by a secretary, and they'd typed it and I was correcting it.

No major changes to the text. So I save it and it goes for printing.

However, on the print out I notice that the title is wrong (the editor doesn't allow you to edit the title when you're editing text).

I've no idea what to do - so I ask the secretary, they don't know. So I ask the technician that did the test I was reporting - they're not sure. In the end I speak to a manager about how to deal with it - they do know what to do.

  1. 1 - No changes could be made because it was authorized. I had to log in and 'unathorize' the report.

    2 - No changes could be made because there was text attached to the database entry.

    3 - Only the secretary had the authority to remove it. So, she had to log in and remove it.
    The manager could now log in and delete the entire record, and then recreate it with the correct title.

    4 - No data can be entered into a record until a technician has entered technical details of the test. So I had to find a technician, and have them log into the system to add the appropriate details

    5 - Secretary has to retype report

    6 - Finally I can check it, authorize it and send it for printing.

An unbelievable waste of time for all involved

Cliff's
Annoying computer system at work.
While correcting a written report online, I notice that title is wrong
Editor can't edit title.
In the end requires 4 seperate people to manipulate the database, in order to change the title.

Edit - almost forgot. The text editor doesn't support the 'del' or 'backspace' keys - you have to move the cursor over the text and type spaces over the top. Nice.
 
Would have been quicker to type the report yourself. 🙂

My company got rid of the dictation equipment years ago.

The down side... we employ alot fewer secretaries.
 
Why the fvck does your company use such a sh!tty application. WTF does a text editor not support del or backspace?!! I would like to meet the idiot who made that decision.
 
Originally posted by: theknight571
Would have been quicker to type the report yourself. 🙂
Click to expand...

See my note about the delightful text editor. It seems to work OK on the secretaries' PCs - just not on the general PCs.

That's not the worst bit, though. The worst bit is the cryptic menu system - You select an option from a menu - but how do you backtrack to a previous menu. Answer press the 'go back' F-key. But which key is that? On some screens it's F2, some F3 and some F5. It doesn't tell you - you have to guess. Sometimes, though, you might get help messages - like 'press F15 for help'. Yeah, great. :frown:

Faced with challenges like this, my patience isn't great enough to type my own reports.

Unfortunately, the whole problem was the title - this isn't something that the secretaries have access to. It's chosen from a list by clerks that actually enter the test booking in the first place (that's why it needed a manager to log in, delete it and re-enter it).
 
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