- Oct 30, 1999
- 11,815
- 102
- 106
CLEARLY on the bottom of our invoices it states that CPUs with bent pins will not be accepted on RMAs.
AMD won't take them back. Why should we?
This gentleman today sent back three CPUs because they would lock up. I believe him since he bought 12 CPUs and was only returning three, but the way he returned them were less than professional.
He put the three CPUs in a tray, but did not do anything to keep the CPUs IN THE TRAY. The tray was just shoved into a static bag so when we get it, it's a bag with three CPUs and a CPU tray in it.
Sure enough, every other pin on every CPU was bent.
The one tech said that his warranty should be void and that he now owns the processors.
I was in a good mood and said that we should send them back to him, have him straighten the pins and then reship them to us APPROPRIATELY PACKAGED.
The other tech asked a manager for a final decision.
The manager came back to us and told us that WE should straighten the pins and only if the pins break should we void the guy's warranty.
Wait a minute! That takes a long time! We didn't bend the pins! We didn't tell him that UPS WOULDN'T turn his box upside down, during transit, thus causing the CPUs to fall out of the tray.
Now WE'RE stuck straightening pins on three known bad CPUs just so we can send them back to AMD! What a crock!
Basically I think the "fear" in not accepting this RMA is in the fact that we accepted the package. It was a UPS package and it was signed for. If we ship it back to him at this juncture, he could simply refuse the package. If we charge him for the CPUs he can contest the charges becuase he never received the package (after all WE signed for the RMA). It's not like we DIDN'T TELL him to how NOT to ship the CPUs. We just thought that common sense would prevail.
It's crazy.
It sort of reminds me of a guy last week that shipped a motherboard and CPU in an envelope. THAT package we did refuse. He called and asked why we refused it. We told him it was because he shipped it in an envelope leaving it succeptable to physical damage.
He said that the reason WHY he shipped it in the envelope is because we didn't tell him not to! Does common sense not apply here? I now have to tell people SPECIFICALLY NOT to ship fragile computer components in envelopes because it is NOT common sense enough NOT TO?
Next thing you know a customer of ours is going to jump off of a bridge commiting suicide. If I'm the last person that person has talked to, the family is probably going to want to sue me because I DID NOT TELL HIM to not jump off a bridge when I last talked to him.
It's a f**ked up world, aint it?
AMD won't take them back. Why should we?
This gentleman today sent back three CPUs because they would lock up. I believe him since he bought 12 CPUs and was only returning three, but the way he returned them were less than professional.
He put the three CPUs in a tray, but did not do anything to keep the CPUs IN THE TRAY. The tray was just shoved into a static bag so when we get it, it's a bag with three CPUs and a CPU tray in it.
Sure enough, every other pin on every CPU was bent.
The one tech said that his warranty should be void and that he now owns the processors.
I was in a good mood and said that we should send them back to him, have him straighten the pins and then reship them to us APPROPRIATELY PACKAGED.
The other tech asked a manager for a final decision.
The manager came back to us and told us that WE should straighten the pins and only if the pins break should we void the guy's warranty.
Wait a minute! That takes a long time! We didn't bend the pins! We didn't tell him that UPS WOULDN'T turn his box upside down, during transit, thus causing the CPUs to fall out of the tray.
Now WE'RE stuck straightening pins on three known bad CPUs just so we can send them back to AMD! What a crock!
Basically I think the "fear" in not accepting this RMA is in the fact that we accepted the package. It was a UPS package and it was signed for. If we ship it back to him at this juncture, he could simply refuse the package. If we charge him for the CPUs he can contest the charges becuase he never received the package (after all WE signed for the RMA). It's not like we DIDN'T TELL him to how NOT to ship the CPUs. We just thought that common sense would prevail.
It's crazy.
It sort of reminds me of a guy last week that shipped a motherboard and CPU in an envelope. THAT package we did refuse. He called and asked why we refused it. We told him it was because he shipped it in an envelope leaving it succeptable to physical damage.
He said that the reason WHY he shipped it in the envelope is because we didn't tell him not to! Does common sense not apply here? I now have to tell people SPECIFICALLY NOT to ship fragile computer components in envelopes because it is NOT common sense enough NOT TO?
Next thing you know a customer of ours is going to jump off of a bridge commiting suicide. If I'm the last person that person has talked to, the family is probably going to want to sue me because I DID NOT TELL HIM to not jump off a bridge when I last talked to him.
It's a f**ked up world, aint it?