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Avoid Swiftech: False Advertising/Failure Killed my Chip/Neglect Ensues

T

twitchyzero

Junior Member
I was excited to own a Swiftech product because of their glowing reviews on customer service on tech sites, but I've experienced just the opposite.

Coles:

- I pre-ordered a H220
- it wasn't 100% compatible with my case despite product page explicitly stating so
- noisy, 1st batch issues
- Bryan reassured me 100% maintenance free for 3 years despite incompatibility
- noise gets worse, contacts them again asking for H220X which is actually compatible with my case
- pump dies and takes out my chip
- 2 months/a dozen E-mails later, still unresolved. Not even asking them to compensate my chip replacement at this point
- multiple E-mails go unanswered. Had to PM Bryan on OCN and he claims they went to spam/junk mail, odd because my original message got through to him okay
- Bryan offers MCP30 pump but root of the problem will still be present
- escalated it to Mr. CEO Gabe and still no response after a month

Full story with pics on OCN

http://www.overclock.net/t/1545464/a...neglect-ensues

I am just warning the enthusiast community about such practice, because if I knew this going in I would've never given them my hard-earned money. I can understand what it's like to have first batch issues. My problem is not with that but comes down to accurate product representation and more importantly how the customer service is handled and they have failed miserably in this aspect.

Caveat emptor.
 
I'll keep this in mind if I ever look at any AiO units, but you might also want to warn the folks in Cases & Cooling.
 
haha yes!

then when I asked about it he outright banned me because it was an "attack" thread 🙄

Unlike here I actually had my account there for 4 years...okay so I wasn't a regular poster...still I was surprised he went full nazi on me. It's a prviate site that he owns so he can do as he's pleased but I was pretty shocked.

Perhaps Gabe's his buddy?

I just came across his twitter and check out his last tweet, oh the irony!

https://twitter.com/KyleBennett
 
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Can you explain this quote from something you said at your link?

It wasn't until the hard crash and cannot boot that I had to go into BIOS and investigate...it was idling at 90+ degrees
Click to expand...

How were you able to go into the BIOS if the chip was dead? I'm missing something here.
 
I was able to access BIOS briefly before it crashed again...but it would not boot into OS no matter what I did with that fried chip.
 
In the immortal words of Mr. Scott: The more you complicate the plumbing, the easier it is to stop up the drain.

Sorry for your issues and bad experience man.
 
AIO?? You can pry my hunk of metal heatsink from my cold dead fingers 😎

Still... sucks they banned you for just telling what happened.
 
I ran water for a couple of years with a custom dual loop and swiftech mcp55 pumps with bitspower tops and they worked well for me. I monitored my temps and if I'd seen anything out of the ordinary I would shutdown and investigate. How could you run at such a high temperature in the first place?
 
Unless the user shut off TM2 (thermal monitoring) in the BIOS, or bi-dir PROCHOT.
Click to expand...

Agreed, I don't know how a bad heatsink/aio could fry a chip if you didn't disable your own thermal protections first. The worst thing that should be able to happen is that it throttles itself.
 
Still have found memories of my 462-A

MC462A_perspec.jpg


I remember having to sand down one corner because of a capacitor in the way.
 
I thought the CPU's had thermal protection and would downclock and shut down above a certain temp. If the pump failed and the heatsink is still in place and full of water, wouldn't the CPU heat up gradually, over the course of at least seconds if not minutes giving the system time to shut down to protect the CPU?
 
Sorry to hear about your experience man. FWIW my swiftech h240-x has exceeded my expectations, it's fantastic. I have only owned it for a couple months though, hopefully it holds up over time
 
Who knows how these things happen exactly?

Testing, testing testing!!

Did somebody here mention KISS? Ramses! Ramses said it about the plumbing.
 
lots of questions...

1. how was it not compatible with your case?
it uses the standard 120x2 mount spacing.
If its not compatible with your case, then NONE of the AIO's are compatible with your case.
You have a bad designed case.

2. the drive pump should of came with a RPM sense header.
This tells your motherboard what rpm the pump is spinning at.
If the pump died, your board should of informed you that your cpu fan died.
hqdefault.jpg

This tells me you did not do enough research on how to install one correctly.

3. What cpu were you running?
The cpu has throttle protection as well as most motherboards i can think of have overheat protection, which shuts your system down if it gets too hot.
Infact it should of told you in BIOS, CPU TOO HOT. in big bold letters.
What board did you run to kill your cpu?


The only fault i see is that u had a bad pump.
you even stated bryan had offered to replace the pump.
But vendors will not replace an entire system because the pump goes bad.
You accepted the risk in a liquid cooling system.
You must have all the safety in place because if you break it you pay for it.

Swiftech has always had great service if and when they knew they were at fault.
I have had many dealings with them, and michelle who handles most of the RMA's has always been top notch at fixing things.

However they are not going to replace your entire system because someone didnt set it up properly.
As i have listed, you had failed to setup from the beginning and didnt do enough research.

1. RPM sense header on the CPU header.
2. Disabling of throttling
3. A BAD BOARD which didnt shutdown when tjunct. tmp got over threshold.
 
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I dunno, man. If I owned one and the pump noise was getting worse, I'd get worried and go back to an air cooler and get that sorted out.
 
some posters here have reading comprehension problems...
in the link I mentioned why it's incompatible and why I kept running the kit despite it being noisy
spoiler alert: i installed it just as they had instructed and confirmed with them my specific setup and concerns.
yes I totally didn't do enough research/sarcasm...some homework i did included considering all AIO options, did all the measurements, confirmed with them my case and mobo will have this kit with good fitment
I agree Corsair cases aren't the best for W/C compat...but the 500R isn't a bad case by any means and doesn't change the fact Swiftech deems it compatible.
I did not disable anything failsafes in my BIOS. Some sensor or failsafe obviously did not work as intended but at the end of the day, the pump failure was the direct cause of CPU's demise.

I'm awaiting a refurb'd H220X shipment from them now, so unless something goes south with that, this situation has been resolved.
 
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how was it not compatiable with a 500R?

what didn't fit?

the 500R is fitted so it mounts the standard 120x2 spacing.
Now i am lost in why your saying it wasn't compatible.

are you saying the radiator was too big that it wouldn't go in or are you saying it wouldn't mount because the holes weren't aligned?


What motherboard do you own?
If your board inst reporting fail safe's it means they were disabled or the bios is not working properly.

We can help you with that so you don't have a repeat of this nightmare all over again.
 
Everything aigomorla said.

It sounds like you have multiple independent problems that need to be resolved.

I agree Corsair cases aren't the best for W/C compat...but the 500R isn't a bad case by any means and doesn't change the fact Swiftech deems it compatible.
Click to expand...
This is...just not true. They may not be ideal for custom WC'ing with thick rads in push+pull, but Corsair makes a line of AIO WCs and the 500R was designed with compatibility with those in mind, all of which use standard spacings.
 
Sorry refresh is off

Why is a person with 5 posts allowed to come in post links and burn down the house for a company?
 
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if someone has a problem with a company i dont mind the post count.

if they are having issues with the product, then they are free to come in and rant about it all they want.

However If they are ranting on a inexperienced side, then he better be prepared to get educated.
 
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