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AVOID!! D-Link

J

JE78

Golden Member
I posted this a while back about how my D-link WBR-2310 took a dump after only having it about a month, my 2nd Dlink router to go bad in over a year. Well after 5 or so e-mails back and forth to D-link they finally said to call tech support and get an RMA #. Well easier said than done. I called today and what a nightmare. The first person I got I could hardly understand anything he was saying, then they sent me to an "upper level tech" because they wanted me to hook up the router so they could access it. Now that would be fine if this was the first time I was contacting them but I did everything they asked in the e-mails, this router is DEAD! Not to mention i've had this thing packed up and ready to ship out for a few weeks now. And thats the other thing I don't understand, how are they going to access the router if when the router is connected I can't get online? Needless to say I'm never buying a D-link product again, not only because i've had 2 die on me within a year but there customer service is a frggin' joke!
 
That seems to be a recurring problem with routers---with Linksys also---but what do you expect in a highly competitive envoironment where the selling price often dictates choice--so quality and quality control gets short shift---along with customer service.---if I had a nickel for every post I read on these forums about a router crapping out I would be a rich man.

And I remember a Charles Adam cartoon that pictures a pawn broker hawking the virtues of a billy club over a gun to a not very bright mugger with the comment--- fewer moving parts to get out of order. And I seriously wonder if many people are just buying a router because thats the way the big boys are supposed to do it. Granted when you get into a fairly big network you need a router---but my two computer network works great without a router---its stable--trouble free---and why do I need another part to go wrong?

The virtue of a router is often that it does things automatically for you---so you don't have to think or learn about networking--and then you are up the creek when your router goes haywire.---but if you want a router---find a local merchant that will stand behind their product---even if it costs more.---or spend bigger bucks for a better quality router.
 
The OP is right -- phone service is terrible at times, and there's no real excuse. If I get really cynical, I'd think that it's intentionally designed to make RMA difficult -- so that they actually get fewer returns. When this backfire and causes loss of sales, I think the universe is working properly.

I've had terrible experiences with D-Link phone support myself, and OK support, including RMA, via email. (This might not be allowed in some cases.)
 
Originally posted by: theorignalamdoverclocker
Buy Cisco.

You pay for what you get. You paid what, $20 for a router on sale? Cant complain too much.
Click to expand...

I can complain, I got this router in July, worked fine for a month, month and a half tops. I spent $60 with a $20 MIR so $40 AR. $40 for something that worked less than 2 months is not something I would consider "getting my moneys worth".
 
well, you get what you pay for.

They're considered throw away devices.

-edit- and most times a "dead router" is just user error/misconfiguration
 
error/misconfiguration? So one day it was working fine, the next day it won't work at all and no changes were made to the device. Then on the other hand I have my old wired Linksys router that i've had for almost 5 years now that hasn't failed me once. If I didn't want the wireless I would've stayed with my Linksys, I guess I should've went with one of there wireless routers.
 
Yeah its sad really, most of the home routers suck. I just bought a Dlink gamerlounge not too long ago, though after paying about 150 bucks I'm hoping it wont crap out like a $20 one would. netgear is bad for that too, and I heard linksys is too... so basically most home grade routers are made cheap. I'd love a cisco, and we probably all would, but for home use, nobody can afford one, or wants to pay that price for a router.
 
Well I just got off the phone with them and finally after sitting on the phone for over and hour I got my RMA number. Now i'm just going to have to wait the month before they send a new one out. Last time I had to RMA something back to them they decided to take inventory for 2 weeks and not tell any of there customers that they were closing. What a joke!
 
Originally posted by: JE78
Well I just got off the phone with them and finally after sitting on the phone for over and hour I got my RMA number. Now i'm just going to have to wait the month before they send a new one out. Last time I had to RMA something back to them they decided to take inventory for 2 weeks and not tell any of there customers that they were closing. What a joke!
Click to expand...

Honestly, what do you expect?

I'm still thinking you have a user error. Unless the unit doesn't power up, it's most likely a configuration/user problem. This is all solid state electronics. The likelyhood of it actually "dieing" is very unlikely.

The "nothing changed" point doesn't work with networking. Networking doesn't work like that. There is a methodical troubleshooting regime that MUST be followed before blaming hardware.
 
I don't consider myself the guru of computing but I do know my stuff. This device is DEAD. Something someplace isn't working correctly in it. It maybe user error, I'm not perfect but I don't see how one day it works fine and the next I can't get online and that be user error when I didn't touch the settings.
 
There many thousands of people that use D-Link hardware, and it works for them.

So, how do you explain it?

:sun:
 
Originally posted by: JE78
I don't consider myself the guru of computing but I do know my stuff. This device is DEAD. Something someplace isn't working correctly in it. It maybe user error, I'm not perfect but I don't see how one day it works fine and the next I can't get online and that be user error when I didn't touch the settings.
Click to expand...

Again, you cannot apply the same troubleshooting techniques to networking.

I won't go into the gory details, but "I didn't change anything" isn't good enough when troubleshooting networking. Network change without you doing anything at all. Without you doing anything.

I'm not trying to belittle anybody, but the systemic method of troubleshooting networks is very, very, very different than what PC guys are used to. There is a systimatic approach that you must follow.

It's like the 2nd rule of networking "It's not a network problem"

 
I've actually had good luck with D-Link equipment & I've used a ton of it for customers... only had to call tech support once & it wasn't bad at all.
 
Originally posted by: JE78
Originally posted by: theorignalamdoverclocker
Buy Cisco.

You pay for what you get. You paid what, $20 for a router on sale? Cant complain too much.
Click to expand...

I can complain, I got this router in July, worked fine for a month, month and a half tops. I spent $60 with a $20 MIR so $40 AR. $40 for something that worked less than 2 months is not something I would consider "getting my moneys worth".
Click to expand...


I've had two DI-524's that still work great, buddy of mine bought one off me...it's not all models. I've had more trouble w/ Netgear and Linksys than Dlink.

Edit: also have had one non-wireless router that worked awesome, and one 6xx model that i forgot about...also purchased by a friend of mine.
 
D-link is the best consumer brand in my opinion so I have to tend to agree with spidey on this one. User error may be suspect in this case.
 
Stuff breaks. Expensive stuff, cheap stuff, moving stuff, solid state stuff. It all breaks.

But, if you're having longevity issues with multiple pieces of hardware you may want to look at other things like power.
 
Originally posted by: nweaver
I thought that was rule #1 spidey
Click to expand...

We'll you're right. But that gets mixed up with "it's the cabling/homemade cables". They're pretty much interchangable.

😉
 
D-Link is no worse than par for the course in this market segment. Cheap routers come from aggressively cutting costs, and support / customer service is clearly a cost. So you have two choices: suck it up and buy another one, or spend your time persisting until you get resolution.

I do have to agree with bluestrobe about Netgear.
 
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