AVG resident shield question

[substance12]

I often get a warning msg from AVG resident shield saying something like'

virus
trojan horse dropper.small.cg

is found in file d:|system volume information|.....

to remove this virus, please run AVG for windows.


then when I do a scan... it doesn't detect anything... whats up?

 

[MTDEW]

looks like its in the system restore files, thats probably why the scan cant detect it.

You can disable system restore and do a scan.

OR
I'd personally hunt that file file down and delete it manually to be sure its gone. (which may also require you to disable system restore on the drive)

Be sure to re-enable system restore once the problem is gone if you use the system restore feature.

Note: If you disable system restore to get rid of it, most likely any restore points that were made previously will be lost.

 

[xSnowblindx]

I'm having a similar problem. Exactly the same but a different virus.

1) Are you sure that if it's in System Volume Information it's in the System Restore files?

and 2) How do i access the System Volume Information? It won't let me in the folder.

 

[arsbanned]

AVG allows virii in. That's my experience with AVG. Use TrendMicro Online scan to clean it up.

 

[BW86]

i havent got any viruses since i switched to avg

 

[biostud]

Originally posted by: MTDEW
looks like its in the system restore files, thats probably why the scan cant detect it.<BR><BR>You can disable system restore and do a scan.<BR><BR>OR<BR>I'd personally hunt that file file down and delete it manually to be sure its gone. (which may also require you to disable system restore on the drive)<BR><BR>Be sure to re-enable system restore once the problem is gone if you use the system restore feature.<BR><BR>Note: If you disable system restore to get rid of it, most likely any restore points that were made previously will be lost.

Yeah, you can't actually get acces to system restore volume, so you do need to turn it off and then switch it on afterwards.

 

[substance12]

well i was using norton then I wanted to try avg out. On at least 8 machines where i've installed avg and removed norton, it has caught virii. Now maybe these virii are obsolete and just because they exist doesn't mean they can actually do any damage. But it's the principle. Norton is well established enough that it should be able to detect them... but they clearly didn't.

At any rate, I haven't gotten that message in a while.

 

[Jeff7]

By default, AVG, and a few other scanners, are not set to scan all files. This might be why it overlooks the System Restore folder.

Open AVG For Windows (not the control center)
On the menu, click Service
Complete Test Settings
Check Test All Extensions

Maybe this will do it.

Yeah, you can't actually get acces to system restore volume, so you do need to turn it off and then switch it on afterwards.

You need to set NTFS permissions to give you access to the System Restore folder - by default, only the System has access.
Right-click on the folder, and select Sharing and Security. Give yourself full access to the folder and all its contents.

If you do not have the Security tab, you might have simple file sharing enabled. To disable it:
In Windows Explorer, select Tools -> Folder Options.
View tab.
Scroll all the way down, and uncheck Use Simple File Sharing.
You might need to reboot now, I don't remember, but you should now have a Security tab for your files and folders.

 

[Bluto]

Everyone....

I have had a simnilar experience. Unless you have another profile (identity) loaded on your computer that you can reboot &amp; log into, you won't be able to access the system file info folder.

There is actually a simple fix....

--- Right click My Computer.
--- Click the System Restore tab (Win XP)
--- Check the box to turn it off. It will give you a warming about this, and don't do it if your system is so unstable that you may need it.
--- 'Ok' your way out.......reboot.
--- Turn System Restore back on.

That *should* do it.

Why AVG tells you there's a virus there but won't go get it....I have no idea. Kinda dumb to me too.

Hope this is of some help to you.

Good luck.

bluto

 

[substance12]

is it actually a virius or is it a false alarm/misinterpretation?