sourceninja
Diamond Member
So on Jan. 2 I switched from ATT phone, DSL, and ATT dish to ATT Uverse. It has been a great change imho. I love the increased download speeds (mmmm 18meg). I love the dvr and HD tv in my bedroom and livingroom, and the phone service is solid.
When they called me to switch I asked them if there was any fee's to switch to uverse. I was told that because I had a 18 month contract with ATT dish network I would need to pay 80.00 to finish up the remaining months. I agreed and switched. I payed off my last bill in full and received my first uverse bill this month. This morning I get a new bill in the mail for my old att service. It says 200.00 promotional service disconnect fee.
So I call dish network thinking it is a cancelation fee from them (maybe they didn't get my box). They tell me no, it is an att charge and transfer me to att. Att tells me that the charge is because I had some kind of bundled deal for dsl, phone, and dish. And by canceling it before the end of it's contract I have a 200.00 fee. I explain I was never informed of this during sign up or during my switch to uverse. I also tell them that uverse called me and told me this was att's upgrade from dsl. Still no hope, so she transfers me to the uverse billing support. Total call time at this point 2 hours.
ATT uverse support again trys to help me. 45 minutes later she tells me there is nothing that can be done and that I will need to pay the 200.00 if I wish to continue service. I thanked her for her time but told her that was unacceptable and I would be weighing my options with their competitors. So I call comcast and get their pricing. It is more expensive for less features and channels. Their HD service costs more per room (Need a box for each room), and their dvr only works on the tv it is hooked to. But whatever I am pissed. So I sign up for service.
I call my wife and let her know to expect comcast to come out on the 25th. She gets upset because she likes watching recorded shows in the bedroom and not downstairs. She asks if she can confrence call me with ATT and try again. I agree and she calls them. It takes 3 minutes to get a billing rep. After a quick explanation where my wife explains how we got this charge the billing rep says "I am sorry for your trouble, here let me get my supervisor." 20 seconds later she gets back on the phone and lets us know the charge was dropped.
I still don't' understand what hte hell happened. I guess customer service people just like chicks.
When they called me to switch I asked them if there was any fee's to switch to uverse. I was told that because I had a 18 month contract with ATT dish network I would need to pay 80.00 to finish up the remaining months. I agreed and switched. I payed off my last bill in full and received my first uverse bill this month. This morning I get a new bill in the mail for my old att service. It says 200.00 promotional service disconnect fee.
So I call dish network thinking it is a cancelation fee from them (maybe they didn't get my box). They tell me no, it is an att charge and transfer me to att. Att tells me that the charge is because I had some kind of bundled deal for dsl, phone, and dish. And by canceling it before the end of it's contract I have a 200.00 fee. I explain I was never informed of this during sign up or during my switch to uverse. I also tell them that uverse called me and told me this was att's upgrade from dsl. Still no hope, so she transfers me to the uverse billing support. Total call time at this point 2 hours.
ATT uverse support again trys to help me. 45 minutes later she tells me there is nothing that can be done and that I will need to pay the 200.00 if I wish to continue service. I thanked her for her time but told her that was unacceptable and I would be weighing my options with their competitors. So I call comcast and get their pricing. It is more expensive for less features and channels. Their HD service costs more per room (Need a box for each room), and their dvr only works on the tv it is hooked to. But whatever I am pissed. So I sign up for service.
I call my wife and let her know to expect comcast to come out on the 25th. She gets upset because she likes watching recorded shows in the bedroom and not downstairs. She asks if she can confrence call me with ATT and try again. I agree and she calls them. It takes 3 minutes to get a billing rep. After a quick explanation where my wife explains how we got this charge the billing rep says "I am sorry for your trouble, here let me get my supervisor." 20 seconds later she gets back on the phone and lets us know the charge was dropped.
I still don't' understand what hte hell happened. I guess customer service people just like chicks.
