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ATOT, what would you have done in this situation?

SandEagle

Lifer
Can the brains of ATOT shed some help on this situation? and no, no pics 🙂


OK, so my wife had an appointment to get an IUD insert done. I take the day off work and accompany her to the OBGYN's office. The staff at the doctor's office told us that in order to get this done, we had to pay $120 upfront for the procedure, otherwise the doctor won't bother seeing us. Great, ahole, why didn't you tell us this when we booked the appointment??

They said it's our responsibility since insurance only covers 80%. I told them, that's not how it works. I have a $15 copay and they are obligated by contract to see her. After some heated debate, I just got sick of them and left.

I called the insurance company and they said that her 20% deductible for the year was met and we should covered at 100% for any procedures from here on.

I called OB office and told them what our insurance company said. They said they will look into it. I told them don't bother, just make a copy of all of our records since we're done with them. We've been with them for over 5 years too.


Was I in the wrong? I hate dealing with this kind of crap.

Cliffs:
- doctor's appointment
- deductible met for year
- doctor wants deductible, not copay
- left fuming mad
- insurance verified they acted inappropriately
- i ask for a copy of all records
- looking for new doctor
 
Originally posted by: Lamont Burns
Originally posted by: newb111
What did your wife think about you making her switch docs?

Excellent question.

she's okay with it. we're looking for one closer to home anyway... the current one about 10 miles away.

i understand that people make mistakes, but i can tell this was no mistake. this lady had an attitude....maybe she thought we were gonna skip out on payments or whatever? who knows...
 
Originally posted by: Relentless
Originally posted by: OdiN
That does not invalidate my statement.

Everyone makes mistakes, so you must not hire anyone, otherwise you'd be a hypocrite.

So which is it?

Where did I say that I don't hire someone that makes a mistake?

I'm simply saying that's not what I pay people to do - i.e. it is not what I expect people to do, and if it is bad enough, I'd dump the business as well.

 
Originally posted by: Relentless
Originally posted by: rrahman1
she's okay with it. we're looking for one closer to home anyway... the current one about 10 miles away.
That's pretty close...

They are actually looking for a roommate who is an OBGYN.

 
Originally posted by: OdiN
Originally posted by: Relentless
Originally posted by: OdiN
That does not invalidate my statement.

Everyone makes mistakes, so you must not hire anyone, otherwise you'd be a hypocrite.

So which is it?

Where did I say that I don't hire someone that makes a mistake?

I'm simply saying that's not what I pay people to do - i.e. it is not what I expect people to do, and if it is bad enough, I'd dump the business as well.

As someone in the health insurance field, I'd have done the same but probably with more swearing. I'd also have asked my insurance company if there was any way to make a registered complaint about this provider, assuming you were going to an in-network doc and they therefore have a business relationship with him/her. not that it would have done anything, but why not?
 
Originally posted by: funkymatt
Originally posted by: OdiN
Originally posted by: Relentless
Originally posted by: rrahman1
she's okay with it. we're looking for one closer to home anyway... the current one about 10 miles away.
That's pretty close...

They are actually looking for a roommate who is an OBGYN.

thats hawt

WANTED: ROOMMATE FOR LARGE 3 BEDROOM, 4 BATHROOM HOUSE. OWN PARKING IN GARAGE PROVIDED. PETS OK. MUST BRING SPECULUM.
 
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