Sounds like a real winner. We had a guy like that, he had ONE JOB, run jumbers on the MDF. At most there was like 5 orders in a day, most of them were outs. Not a lot of people get new landline service these days. He showed up late half the time, or didn't show up at all. He drank too much. Sometimes he even showed up drunk. It was a part time job, he had all afternoon to drink, the least he can do is show up for his 4 hour shift lol. I just don't get people sometimes.
That job eventually got eliminated, and the field techs just do it now as part of their order. kinda makes sense that way since they do all the other COs anyway.