we use MS Spark for instant messaging. Normally we just spark someone in IT and they handle stuff right away. But now our IT people are working out of the office a lot and with all the new projects and growth, they need a system to keep track of stuff.
Its not a bad thing, I sparked the IT manager about my Office, he made a ticket, sparked me the key and closed out the ticket. All set in under 5 minutes total.
I'm just sad that we are losing the small business feel.
On a related note, they are making an Access DB just for what I do. I'm really not looking forward to that. Right now I just kind of do my thing and keep track of everything in my head. Pretty soon I'm going to have to use that DB which is good and bad at the same time. I can say "look, I saved the company $3,000 this week. Pay me!" But then again I don't like people watching what and how much I do.