No, but in this case, this company is full of asshats.
I work for a very well-known (nationally) company. Having our account is a feather in the cap of any vendor and people literally are knocking on our door all the time to try to get our business. These guys got tons of business from us and at first, were very good. Then they managed to piss off their A players, who left and told them to get screwed. Since then, they have had extremely high turnover and nothing but excuses.
At any rate, the president of this company has invited a project manager I work with to lunch -- no doubt to give more excuses since they lost yet another person. I'd love to go and rip this guy a new one and tell him he won't ever see a dime of our business as long as I am there, but my boss wants me to behave. He is too nice; at my last company, our IT Director would've kicked these guys to the curb in no time.