ATI AIW will NOT capture video or even turn on! Tech support line is always busy! Help please.

[msp1518]

I have an ATI All In Wonder Card and so far, it's a wonder I have not smashed it with a hammer. I am unable to launch the TV functions or capture video. All I get is this: "The TV player failed to initialize the video."

Well, that tells me a lot! I have uninstalled & installed the programs a number of times and even did a damned fresh format/install (won't do that again) and it all did NOTHING for me.

ATI's tech support is always busy and closes at 7 PM (so much for 24 hour service). What do Ido now? I need this card working by Saturday. I have an AMD 1.2 on an Iwill KA266 non-raid, Western Digital 40g, 128mb DDR, Toshiba 16x, Plextor 16x.

Any ideas? I need help and fast. Thanks.

UPDATE: I have seen people use this card with NO problems. In looking under the settings in Control Panel ATI MULTIMEDIA CENTER, I see "UNSUPPORTED" listed for the TV Tuner/Capture. That makes no sense.

How the heck do I get the driver installed? I have installed the full set of drivers and apps multiple times with no luck (yes I uninstalled them each time after).

 

[msp1518]

Problem solved.

 

[Workin']

How?

 

[TheMCP]

Yes How, some of us are having a very similar problem.

 

[msp1518]

I installed the older drivers from the CD. Just for the TV/Capture part. I left the other drivers alone.

But I get no sound and have been unable to figure out why.

So I have the picture all set, but not the sound.

 

[Workin']

OK, here's what you should do - go to ATI's website and download the latest SUPPORTED drivers (not beta) for 98/Me. Also download the latest Multimedia Center software and DVD player there. Then download DirectX 8a and the digital video supplement to DX8 from Microsoft's site.

Remove all traces of the old ATI drivers and software, then install the DirectX stuff, then the new drivers, then the new MMC and DVD player. I believe the new drivers have instructions for removing the old drivers. Remove the MMC using Add/Remove programs.