I got two email confirmations that the item is on backorder, but the price shows at $69. I got a call from Outpost to call them about my order. When I called them, they said, the price of $69 is a mistake. I told them I have two confirmations that the price is $69, and it says it will still ship when available. I also asked to speak to a supervisor about losing me as a steady customer because OUTPOST not me, made a mistake. They put up the item AND the price, I ordered it based on their information. Not my fault they made a mistake, they should honor their price mistakes, just like Retail does. Let's see what happens...
This really sux.....they should honor the people's orders who got 2 confirmations like I did, at the lower price, then fire the webgenius responsible for the error. I followed all their rules, now they want to change the price. So much for "customer relations" Sounds almost like a company I once worked for. They would wait like to the end of a bonus period to set the goals, trying to "ensure" that as many people didn't make bonus as possible.......talk about an insentive.....
:disgust: I spoke too soon... I just checked my voice mail and there was a call from Outpost saying that they'd made a mistake. This is BS this time, because I called my order in and I had a CS confirm the price over the phone and he sent me the email confirmation. When I called to contest it they said they would refer my claim to a supervisor on Monday.
After I recieved my chip, I ordered a few for a friend, even though it was on backorder. Needless to say, the order was cancelled by outpost two days later. I have since been exchanging some rather chilly email with their CSRs, as I called them, and was assured that my order was shipped. I don't like being lied to. I'm going to fight this tooth and nail.
Love and Kisses (but none for outpost!),
Mr. GrumpyPants
Love and Kisses (but none for outpost!),
Mr. GrumpyPants
I just got a call back on my voice mail from a supervisor saying that since I placed my order by telephone they would honor the $69 price! One major caveat though, they're still on backorder with no expected delivery date....I also placed an order for one of these which is still in a "backorder" status. Considering an XP2000+ processor is pretty much a commodity item readily available, I find it very interesting that Outpost can't seem to find any to fill the orders...unless they intend to wait it out for awhile, knowing that over time, customers will cancel their orders or may agree to pay more.
What I am very curious about, is there anyone who agreed to pay a higher price and have had their orders processed?
Personally, I don't believe in sticking it to a vendor for an honest mistake. However, the delivered price was not that far off from the going rate. It would be an entirely different matter if the price had been listed at $6.99, 10.99 or something similar where a digit had been truncated. When I saw the $75 delivered, I thought perhaps AMD was dumping Palaminos on the market.
Although I am not accusing Outpost of unethical business practices, this situation reminds me of going to a car dealership early on Saturday morning to buy the advertised hot deal only to be told they can't sell the car for that price but they have other similar cars available if you pony up a just a little more. That's called "bait and switch". What is the difference between that and receiving a call from Outpost saying that you have the "option" to cancel the order or pay an additional $30?
Bottom line, I think Outpost should quit playing games. Fill the orders and get on with it.
What I am very curious about, is there anyone who agreed to pay a higher price and have had their orders processed?
Personally, I don't believe in sticking it to a vendor for an honest mistake. However, the delivered price was not that far off from the going rate. It would be an entirely different matter if the price had been listed at $6.99, 10.99 or something similar where a digit had been truncated. When I saw the $75 delivered, I thought perhaps AMD was dumping Palaminos on the market.
Although I am not accusing Outpost of unethical business practices, this situation reminds me of going to a car dealership early on Saturday morning to buy the advertised hot deal only to be told they can't sell the car for that price but they have other similar cars available if you pony up a just a little more. That's called "bait and switch". What is the difference between that and receiving a call from Outpost saying that you have the "option" to cancel the order or pay an additional $30?
Bottom line, I think Outpost should quit playing games. Fill the orders and get on with it.
I got mine last week, AGIOA core or however u spell it. Anyway its working great on the machine im using now.
Thanks for the deal again!
Thanks for the deal again!
I agree with Mac especially after I got the following email from them:
"Thank you for contacting Outpost.com.
The rest of the sentence states "...or because the item is no longer available from the manufacturer", which unfortunately is the case.
Please let us know if you have any additional questions.
Regards,
Patrick
Customer Service Representative"
Since when does AMD not produce the XP 2000 anymore.
I just gave my feedback on bizrate.
"Thank you for contacting Outpost.com.
The rest of the sentence states "...or because the item is no longer available from the manufacturer", which unfortunately is the case.
Please let us know if you have any additional questions.
Regards,
Patrick
Customer Service Representative"
Since when does AMD not produce the XP 2000 anymore.
I just gave my feedback on bizrate.
CrackRabbit
Lifer
- Mar 30, 2001
- 16,642
- 62
- 91
You know this is the second time this week Outpost has done this, the first time was with 9.99 Celeron 900s and 5.00 Althon 900s
I think it's the lack of "human" interest. We have spell checkers, etc., but the moron web dude out outpost just has to check the prices for correctness. How difficult is THAT? Kmart.com did the same thing to me....I ordered something at $2.00, and got double confirmation. Then they send an email saying the product is "not available" . Then it suddenly appears "available" at $20.00!!!!!!!!!!!!!!!!! I'm not trying to rip-off any dot.coms, but Why don't THEY own up to THEIR MISTAKES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
All good things come to those who wait...received an email from Outpost this morning informing me that my CPU had shipped. It took a couple of weeks but still a very good price at $75.94 delivered for a XP2000+ . May have gotten lucky and rec'd one of the newer Thoroughbreds. Will post when it arrives.
Maybe I was just lucky and my order preceded a specific timestamp that Outpost decided to be the cutoff. But I also didn't return a voice mail from Outpost which I rec'd a week ago, Saturday. My thinking was that I didn't want to be "given" the choice of paying more or cancelling the order. Thus, I just let the order sit.
Yeah, I guess it's all that clean living.....
Cause I'm in the same boat. After an email saying their was a pricing error, that the correct price is $109, and after a phone call telling me to call someone at Outpost.......AND after I called in to complain, and since I was such a nice guy, the best they could do is $89.99 cause $69.99 is below their cost, and after I call them back and say, no thanks, $69.99 was a good price for an OEM but $89.99 wasn't, I get an email this morning saying the item was shipped. So, hopefully, when I get it, the prices won't have dropped to make this a "non" deal. Ziptar, what MB and HSF are you planning on using with this CPU?
When I ordered 3 of them I never expected my order to ship. It had to be a price error but to my surprise this morning, my order shipped and I have 3 on the way. Only need one though.
Ziptar
Platinum Member
- Jul 7, 2001
- 2,077
- 0
- 86
I don't suppose you would sell me two at at the $69.99 price....
I am beginng to wonder If I should call and bitch to get my order reinstated...... I could complain that I know people that ordered the same time as I did and now they are getting theirs.....
Think it would work??
I've read a lot of posts that are using the GC-68 very sucessfully with the XP2000, even overclocked. So why then do the specs on this HSF say up to 1800? I need to get a HSF for my xp 2000, and the SVC deal looks like a goodie. thanks....
Engineer
Elite Member
- Oct 9, 1999
- 39,230
- 701
- 126
I ordered one for a friend the day after this deal broke....it shipped on Friday with the e-mail stating the correct $69.99 price. Out for delivery as I type this. He received no e-mail or phone call about price adjustment....
Also, am using CG68's (lapped to mirror finish with 1500 grit sandpaper) and Artic Silver 3 on my 2000's....both running around 50C FULL LOAD SETI 24/7.
This is with a 4000 rpm adjustable fan.
Also, am using CG68's (lapped to mirror finish with 1500 grit sandpaper) and Artic Silver 3 on my 2000's....both running around 50C FULL LOAD SETI 24/7.
This is with a 4000 rpm adjustable fan.
Ziptar,
If you want them let me know. Again, I only need one. But after next day shipping and tax, my cost of each ended up being almost $80 so I don't know if it is still much of a bargain for you.
If you want them let me know. Again, I only need one. But after next day shipping and tax, my cost of each ended up being almost $80 so I don't know if it is still much of a bargain for you.
Yeah (I think) mine shipped today! Now why did I get this?! I didn't need it. I need anandtech counseling. ATA - Anandtech Anonymous.
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