ASUS what lies beneath

[dmh1167]

Research was not an issue have well researched tested matched and tried and true components and a q9550 running 3.8 ghz stable as a rock at 33c on air is nothing to sneeze at. Second I dont build based on hype or wooo hooo reviews I've always built by chipset. The advertised features half work or in Vista 64 bit plain broken. I run XP pro 32 sp3 and Vista 64 Ultimate.

Using sata II in ide mode so no prob there its the paying for a boatload of features and having to abandon them or turn them off to get a stable and ok running system, a steak and lobster dinner served on a garbage can lid. Could have had a better board less features less money twice as good. Live and learn.

The big gripe came in trying to get ASUS to help and listen to the issue to get this resolved and finding out it would have been easier to make my own dang bord from scratch.

So bye bye ASUS, you no get round eye money no more.

 

[sgrinavi]

Originally posted by: BTRY B 529th FA BN


Safely saying that 90% of the UD3R & P boards can do 500fsb with a quad is being lenient against the others. For me and my perspective, i'd like to run 500fsb with my quad and I was just very disappointed that my 279$ board couldn't do this when in my sig, my UD3R can; at 114$

reports with hardware monitor say my VDimm volts droop to 2.08 in OS / and bios is set at 2.10

It may be 99% for all I know... That's not my point. You have found a great board at a bargain price, they come along every now and again. That, in and of itself, does not make Asus a bad product.

Glad to hear they have solved their smoking RAM problems. LOL. Again, that is not the point. They did have a tremendous issue with it at one time; it does not stop me from looking at their boards as that was an isolated problem that was, probably, caused by rushing a product to market.. or whatever.

 

[NinjaJedi]

Originally posted by: Harvey
Arrrrrgh!!! MY EYES!!! :shocked:

If you want to rant, try adding some spaces between paragraphs. Regarding reading your post, my mother said if I don't stop it, I'll go blind! :laugh:

IMO completely inappropriate for a moderator to flame regardless of the intent.

Comments such as the one you just made. are considered a moderator call out. Moderator call outs are not permitted here, and can result in your posting privileges being suspended or revoke.

When posting in a thread as a member, a moderator is held to the same standards, as any other member of the forums. If you have an issue involving a moderator's behavior, personal forum issues is the correct venue, or e-mail moderator@anandtech.com

Had Harvey been posting as a moderator, his comments would have been signed. Similar to how mine are about to be- Anandtech Motherboards Moderator- DAPUNISHER

 

[AstroGuardian]

Asus is the crappy manufacturer of them all. I Stick to Gigabyte but i can remember of three times when i purchased Asus. The first was AMD AM2 board with nForce5 and had tons and tons of incompatibility and poor component problems. The second was Asus 965 high end board whick overclocked good but the ADI sound sucked as well as the first time seen fifth party raid controller. Then i purchased P35 board from Asus and guess what...... It was RMA with broken MArwel and JMicron controller. It took me 2 months to replace.

Bottom line, ASUS, never again. That's a blueprint for Asus to lose their business

 

[AstroGuardian]

Forgot to mention, i work with assembling and servicing machines based on Gigabyte. I am not particular fan of Gigabyte cause of some other personal relationship issues with them, but i have NEVER had any problem with all the range from gigabyte. They used to ship faulty Ga-945GZME-RH palette twice but they announced it before the shipment arrived so i was prepared.

Bottom line, my opinion is Gigabyte and MSI are the most solid solutions out there not forgetiong to mention Tyan for their AMD solutions

 

[bipartisanpwnage]

I have used ASUS and GIGABYTE boards and have never had a problem with either of them. However, I have heard so many horror stories about their customer service that I have been turned off by every company other than EVGA. Now that EVGA offers Intel chipset boards for x58 EVGA is a no-brainer for me. At least I know I will speak to someone that speaks English if I ever need to call customer service! From here on out it is EVGA only for mobos and video cards.

 

[jaggerwild]

Originally posted by: n7
Sorry, but you getting some bad luck with a motherboard, & that's a shock to you?

All the manufacturers of motherboards out there are pumping out crappy, buggy, overpriced, problematic boards.

This isn't news; it's reality.

I've yet to find a company who gives a crap about actually making a good quality product without some compromise somewhere, nevermind decent support.

Maybe it's time to open your eyes a little...it's an ugly world out there...& it's not just Asus.

Hey All,
I do not think it is fair to just jump on a company especially when your a new poster(shows you have an agenda). I have had nothing but good results from there RMA department even repeatedly though it has been over a year now.

Cheers! :beer:

 

[NinjaJedi]

...

 

[CrystalBay]

I think it's easier to blame the MB manufacturer rather than the chipset producer...

 

[dmh1167]

Sure its fair, I dont have an RMA issue with ASUS I have an over advertised featurless motherboard that works after I dumped, turned off, or ignore the features that I paid to have.

RMA'ed First board due to the famous non working back up bios 2 chip, not to mention the features that kinda worked. Ive used ASUS boards for the past 8 years in almost all my builds for myself and customers. So I'm not boo hoooing over a board or an rma issue.

I paid for a board that kinda works if I dump most of the features it came with. ASUS has been relying on reviews and advertising to capture a lage part of the enthusiast market and even looking at reviews that were available at the time nov 2008, this boards flaws had not quite been discovered.

Take a look at newegg and ASUS premium boards for LGA 775 and 1366. The open boxes are stacking up quite hi, the bad reviews match too. Compare sales from ASUS to oh pick one EVGA x58 chipset EVGA has sold over 100 more boards than ASUS P6T and has hier ratings. For all the hype shouldn't the sales and customer satisfaction match.

My beef with ASUS centers around being a long term customer with documented proof of spending thousands on their products and spending 2 months of verbal and written requests to get a manager to hear my complaint, I was asked for a pile of proof and info that I gave upon request, then was told that my issue would be taken to her supervisor' we then could process me through the process of being processed after we were done processing the information ect.

Someone shoot me, the heck with it nice ASUS lady, you have my info Ive no more patience to spend please talk to whoever but at this point Im done with ASUS if you sent me the best thing you have for free Im done, the time it took just to get to this point was insane, and I refuse to put me or my customers through this kind of thing again. The time I spent would have been better spent earning cash and buying a different board.

But I was dissapointed and didnt want to believe that after all this time of doing business with ASUS that I would not be seen as anything more than a case number or RMA number that is readily lost ignored or whatever no matter how mutch Ive spent with them. I took that personal and refuse to put up with it.

 

[tcsenter]

Yep, retail is a nice piece of real estate to have. Its very profitable per unit, but no single customer is buying enough of them to really matter. Contrast with the OEM market, where profit on every unit is razor thin, but losing one customer can result in having to lay-off an entire shift at some factory.

This is but one of a few good reasons why "real" commercial manufacturers should never enter the retail market directly. Very few are able to do it successfully, but even when they do, it almost always drags the rest of the market down as non-manufacturers are forced down a slippery slope of cost-saving to compete. And the first things to go are always service and support, which are precisely the areas that non-manufacturers do best and real commercial manufacturers do worst.

 

[chinhng]

Dmh1167,

All in all. i think you were trying to get an upgraded board and didn't get what you want. Maybe it was just that one board that you had or it was something you were doing wrong. I had a similar issue that took almost 4 rma to get resolve. every time they sent me back a different board, the problem is still there, so i was sure it was a defect on the board. I ended up real pissed and was helped out by their duplication team. they tested my board and found no trouble. Turns out to be my PSU going bad. never would have thought that.
Anyway, back to your request for upgrade board from asus. i never heard of any company upgrading customer to different product just because of some complaint. That would be the same as buying a playstation 2 and saying you don't like it upgrade me to a playstation 3. doesn't make sense people. be reasonable. even if they did upgrade , it would be reasonable to take some time for real testing.
Thats just my 2 cents!!

 

[dmh1167]

Thank you chinhng for your input but lets be clear I wasnt looking for somthing for nothing I offered more money if it were necessary to get away from this board, second, all my other hardware is rock solid tested with 2 different OS'S to boot from, here is what my situation feels like for me

I see a car that I want it has all kinds of features like power windows and air conditioning with premium sound, roll down the window and the car quits, turn on the air conditioning car stays hot, the sterio plasy noise, go back to dealer and get the run around from hell.

The board was a factory new replacement tested before it was shipped. Its features that were higly advertised work poorly at best. If money alone was my issue here I would have let this go, its principal. I donate computers and parts to needy family's asking nothing in return. I give discounts to people I build for if they donate their old system so I can fix up the old thing and give it away.

I also give my old systems to the needy so nope not money. Hate how I was treated that is the big issue, and as long as what ASUS does pays they will keep it up. Some may accept the statis quo untill the status quo happens to them.

 

[mindless1]

I appreciate that if you spend a certain amount you want at least what was paid for, but the more complex a board is the more there is to go wrong. I'm not excusing Asus, if there weren't reasons to choose another manufacturer then Asus would be the only one around. I am suggesting that if you deal with complex boards from anybody, eventually you will have a problem, get poor service from a CSR that really doesn't care because they're making peanuts. They'll be polite and attentive (up to a point), but it is not really their problem. Their problem is remaining courteous and moving on to the next customer, they are not equipped to really do much, actually the opposite they are discouraged from elevating issues to superiors because there are lots of CSRs and why would a superior want to be tied up with this stuff?

IMO, it's always a gamble. Keep CSR topics short and sweet, you want a direct replacement because that's all they are really geared for. Special requests get binned in the look-at-it-later stack.

The other question is why didn't you return the product to the seller immediately for a refund, and/or only deal with sellers that aren't resistant to refunds? Fair or not, I usually consider a motherboard a lost cause if I overlook a feature that doesn't work as I think it should within the window of opportunity for a refund. Then again, I don't buy high-end boards, I accept there is no guarantee overclocking and would rather buy individual components that can be transferred from system to system instead of relying on board integral features. That's not a recommendation, just what has worked for me.

 

[dmh1167]

The reason I didnt dump the board quick was simple this board was released with an un refined bios when I bought it. asus builds advertises and brings their products to market before the software is ready, This websites roundup review of this board has this very issue mentioned in the review of this board.

Dealing with customer service at Asus is'nt a real issue as long as all ya need is a cookie cutter type of help, but this model was my big issue and getting two of these in the same condition at the price to working features price point is pretty bad.