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Asus Technical Support Privacy Breach!!!

C

core2kid

Senior member
So chatting with Asus Tech support when I typed something however I retracted it because I felt like it did not add to the conversation. What do you know, the agent asks me about what I had typed. Apparently they can see everything you are typing even before you hit enter!

I find this a huge breach of privacy. What do you guys think?

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What law gives them the ability to see what I am typing? It is essentially they are able to see what I am thinking? I do not see a law that gives them that ability.
 
core2kid said:
What law gives them the ability to see what I am typing? It is essentially they are able to see what I am thinking? I do not see a law that gives them that ability.
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Their terms and conditions for using the support portal I'm sure.

The law would be basic contract law.
 
If they don't view what you type as you type it, you'd instead be on the forum complaining how it takes them too long to look up an answer to your question. They're minimizing time that you are not paying them to provide.
 
core2kid said:
What law gives them the ability to see what I am typing? It is essentially they are able to see what I am thinking? I do not see a law that gives them that ability.
Click to expand...

What law gave you the ability to post this screenshot on the public internet for the world to see? Why did you do it, and did you consider the possible legal consequences of your actions?
 
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cubby1223 said:
If they don't view what you type as you type it, you'd instead be on the forum complaining how it takes them too long to look up an answer to your question. They're minimizing time that you are not paying them to provide.
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Each chat agent deals with multiple people at once. I don't care about the time it takes for them to respond. I'm chatting with them because for a reason.

cubby1223 said:
What law gave you the ability to post this screenshot on the public internet for the world to see? Why did you do it, and did you consider the possible legal consequences of your actions?
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The law that states I can do whatever I want with my personal property. This chat contains no internal personal company information.
 
core2kid said:
So chatting with Asus Tech support when I typed something however I retracted it because I felt like it did not add to the conversation. What do you know, the agent asks me about what I had typed. Apparently they can see everything you are typing even before you hit enter!

I find this a huge breach of privacy. What do you guys think?
Click to expand...
Actually if you type something and then you don`t hit enter but you erase what you typed it is pretty freaking obvious that you typed something and a good tech wants to help so he will ask what did you type....
 
core2kid said:
So chatting with Asus Tech support when I typed something however I retracted it because I felt like it did not add to the conversation. What do you know, the agent asks me about what I had typed. Apparently they can see everything you are typing even before you hit enter!

I find this a huge breach of privacy. What do you guys think?
Click to expand...
I find what you stated to be totally bogus......and trying to make an issue where one does not exist!
 
So I was chatting with a friend and halfway through saying something I changed my mind and said something else and can you believe they heard the first thing I said? Why the very nerve!
 
The beautiful thing about having a positive attitude is that you never say in private anything you would regret saying publically.
 
So I had a brand new Asus gaming laptop shipped to me in Afghanistan from Best Buy, and after 3 months, the hard drive dies. So I email their support, and explain my situation, and they basically say, "Sorry, there is no Asus Support Center in Afghanistan, and we would not be able to mail your computer back to you in Afghanistan." I asked what I was supposed to do, and they sent me an email that said, "We advise that in the future you avoid traveling to Afghanistan." :awe:
 
Nebor said:
So I had a brand new Asus gaming laptop shipped to me in Afghanistan from Best Buy, and after 3 months, the hard drive dies. So I email their support, and explain my situation, and they basically say, "Sorry, there is no Asus Support Center in Afghanistan, and we would not be able to mail your computer back to you in Afghanistan." I asked what I was supposed to do, and they sent me an email that said, "We advise that in the future you avoid traveling to Afghanistan." :awe:
Click to expand...

That's great advice. I hope you followed it.


OP, you're on their site. Why shouldn't they be able to see what you're typing before you hit <POST> ?

Don't like it? Stay off ASUS's website.
 
Think of it like chess. Once you touch a piece, you're committed to the move. Do it once, do it right.
 
core2kid said:
What law gives them the ability to see what I am typing? It is essentially they are able to see what I am thinking? I do not see a law that gives them that ability.
Click to expand...

Because you fucking typed it. On their website. Using their servers. With the intent to share it with a tech support representative.

Newsflash: Call centers can hear you while you're on hold too. Make a thread about that one.
 
core2kid said:
What law gives them the ability to see what I am typing? It is essentially they are able to see what I am thinking? I do not see a law that gives them that ability.
Click to expand...
I hope you've never used Google. Or used a website.

E-commerce sites and advertisers are very interested in watching you: What you type, what you delete, how long you look at something, what you add to your cart, what you remove, how much you change the quantities, which items you look at...

Your personal data is just another way of generating additional revenue, or else it is their revenue stream.



Still, yeah that kind of sucks. I've not used an IM or chat service that sends each letter as it's typed.
 
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