ASUS Service is TERRIBLE!

[bononos]

This is really a true story??

You RETURNED an entire motherboard for another brand because the I/O shield didn't fit!??

That piece does absolutely NOTHING.

It keeps dust out and allows proper airflow which is important. Unless I get the m/b for free (and fashion a crude shield out of mesh and aluminium tape by myself) I'm sending it back.

 

[emperus]

Not sure why anyone is trashing the OP. I've had the same experience with ASUS and am myself currently waiting 48 hours for them to check stock and send me am RMA number. I gave up after the 2nd board I received was defective and bought a new board. But, yes, since motherboards are the foundation of your computer, 48 hours to send you and RMA number is terrible service.

 

[nsafreak]

Yeah the op is far from alone. I haven't had to deal with them for motherboards (I buy Gigabyte boards) but I did have to deal with them for an RMA for a Radeon 4870 DK TOP (thread here: forums.anandtech.com/showthread.php?t=2054336) sounds like they haven't improved their RMA department at all from when I had to deal with them 2 years ago.

Edit: I just re-read my own thread and realized that I never put whether the issue was resolved or not. I'm not going to necro a two year old thread but 2 months after I started the whole RMA process I finally got Asus to replace the card with a working GTX 260 Core 216. I presume it's still working to this day since I sold it to somebody on CL with the rest of my old system to use as a HTPC.

 

[Tsavo]

You are not the only one who has been having terrible Asus RMA experiences.

http://www.overclockers.com/forums/showthread.php?t=702625

http://www.overclockers.com/forums/showthread.php?t=709113

These days MSI and Gigabyte are getting my money as they are the only ones left with good RMA service that doesn't require the original invoice, where the warranty goes by the serial on the board and not the original owner.

MSI's rma is a JOKE. They've had my board for almost 3 weeks now. No updates, don't respond to e-mails, don't answer phones. MSI as a company are garbage just like their products.

 

[Towermax]

You are not the only one who has been having terrible Asus RMA experiences.

http://www.overclockers.com/forums/showthread.php?t=702625

http://www.overclockers.com/forums/showthread.php?t=709113

And check this Asus RMA thread at [H]ard|Forum:

http://hardforum.com/showthread.php?t=1699092

 

[MagnusTheBrewer]

So, what's the latest Baasha, did you get your board? Does it work?

 

[skillyho]

Well that's one vendor off the list for good. Hope it eventually works out for you though, OP.

 

[vshah]

thankfully i've never had to RMA a motherboard.


did you receive yours OP?

 

[Baasha]

Just a quick update!

Got the "new" board in last Friday. Set it up on Tuesday and did a fresh install of Windows 7 x64 SP1 and so far, things are working great!

The defective board was shipped back to them yesterday.

So, the problem is resolved! The RMA experience was aggravating and inordinately slow; the RMA process was initiated in the 3rd week of May and I got a proper replacement last Friday!

Anyway, I'm very happy to have a working system now.

Time to install Max Payne 3 and blast @ 8100x1600!

 

[samboy]

I just had to RMA an ASUS P8P67 board (that also took out my 2600k in the process) and everything went smoothly.

Did everything online, shipped back the board and received a replacement in a few days.

I've only good things to say about ASUS support.......