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Asus RMA Process?

R

RobDMB

Senior member
I have an Asus motherboard that I may have to RMA. I was wondering if asus will cross ship a replacement motherboard, or if you have to first send your board in and wait til they receive it to get a replacement?
 
Its normally:

You send it. When they get it, they send theirs.

I mean, if you don't send it first, how will they that you have a jacked up board?
 
Well, in my case, a small plastic piece broke so I wanted a replacement.
Asus does offer a "premium RMA". They require a credit card and will charge the actual price of the board which will be credited back once the defective motherboard is returned to asus.
 
i didnt see the premium rma and no one on the phone even mentioned it, thats a pretty good policy though. i'm also RMA my mobo after it seems to have overheated.
 
Originally posted by: Kromis
Its normally:

You send it. When they get it, they send theirs.

I mean, if you don't send it first, how will they that you have a jacked up board?
Click to expand...

Doh, I never thought of that. 🙂
 
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