ASUS RMA policy

[FP]

I have seen a lot of Asus A8N-SLI Dexlues in the FS/T forum that people said were replacements for an RMA'd board.

Does Asus typically give new boards (factory sealed in the retail box) for RMAs?

 

[Rock Hydra]

I would think that they send refurbs for RMA.

 

[Saga]

Depends. ASUS will typically attempt to repair certain issues if it's something you broke. If the board came DOA they simply request you stick the board in a shielded bag and ship it to them - board only, no cables, boxes, documentation, the RMA e-mail specifically states the following for DOA/defective returns:



Dear Valued Customer:
**** PLEASE READ ENTIRE CONTENTS OF THIS EMAIL BEFORE SHIPPING YOUR PRODUCT
BACK TO ASUS****

Your RMA# is ----------. Please keep your RMA# on hand, as you must provide it
to the Customer Service Rep for any status checks at (510) 739-3777 Ext. 5105.
The RMA process run approximately 10 BUSINESS DAYS (excludes ALL holidays,
weekends, and transit time back to you from the date your product is RECEIVED
AT OUR FACILITY. Customer's are responsible for 1 way freight to ASUS. Our
standard shipping is FedEx Ground. Once your product has been shipped out, you
will receive an email notification providing you with the tracking #.

****Please note if your product is one of the following, please return your
product with the following accessory:
P5 series Motherboards - Please make sure to put the CPU Cap back on the
motherboard to prevent pins from bending. If it is returned without the CPU Cap
the product may incur a fee to have the product repaired or rejected back to
you.
A8N SLI Deluxe - If you use only 1 video card with this product, please return
the EZ Selector Card so that it may be properly tested as well.****

You must write your RMA# on the outside of the package. (If you do not write
the RMA# on the outside of your package your product will be rejected at the
time of delivery).

Attention your package to the RMA department. Do not attention your package to
an RMA Representative, unless instructed otherwise.

Do NOT include any accessories such as manuals, software, CPU, memory,
retention mechanisms or clips, cables, or your original box. If you send any
of the above mentioned items they WILL NOT be returned or replaced.

Also to insure proper troubleshooting / testing, please include a brief
description of the problem you are experiencing with your ASUS product, any
troubleshooting steps you may have tried, AND your CASE# from our technical
support team if given one.

Please be sure to package return product very carefully to prevent damage
during transit. ASUS is NOT responsible for losses or damages incurred due to
shipping / improper packaging. We recommend two inches of padding all the way
around your product itself. You MUST package your product in a box.

Physical damage is NOT covered under your ASUS warranty under NO circumstances
and automatically VOIDS your warranty on your product. This damage can include
any shape or form of corner / edge damage, broken traces, broken CPU socket,
and / or burns. If you do send a product in that is physical damage, you will
be notified and the product will be either repaired / replaced for a fee or
rejected.

ASUS WILL REJECT ANY PRODUCTS PACKAGED IN AN ENVELOPE!

** ASUS COMPUTER INTERNATIONAL (USA) is a warranty repair service center.
Please contact your place of purchase for credit, refund, upgrade. ASUS does
not provide these services under any circumstances.

SHIP TO ADDRESS:

ASUS Technology Service
Attn: RMA Dept, RMA# ________________
7100 Intermodal Drive, Ste. # A
Louisville, KY 40258

 

[FP]

Hmm... I think my board fried due to a faulty chipset HSF. I contacted Asus and they told me I can bring it down to their Bay Area service complex for an instant swap (for a refurb) or I can RMA mine.

I would like to RMA it if I get a brand new board because then I can sell it. I already purchased a replacement board because I can't be without my computer for 10 business days.

 

[Saga]

If they let you RMA for a replacement I'd say go for it, It's $4.86 in FedEx costs and two weeks wait but at least you can then sell it.

 

[Icopoli]

Heh, they have 19 accounts with FedEx.

 

[The Pentium Guy]

ASUS WILL REJECT ANY PRODUCTS PACKAGED IN AN ENVELOPE!

Heh. That'll be funny if someone tries to send a motherboard an a normal envelop.

 

[Ike0069]

You will almost always get a refurb.
The only time you won't is if they can't repair yours and they have no refurbs available.

 

[FP]

Originally posted by: Ike0069
You will almost always get a refurb.
The only time you won't is if they can't repair yours and they have no refurbs available.

Well according to the Asus RMA tech. "We don't have any refurbs of this mobo right now because it is too new."

Who knows if this is true or not.

I wonder how all those people on FS/T are getting new retail mobos.

 

[Gigantopithecus]

They had my A8V Deluxe for 14 days when I started calling every day to politely ask what was taking them so long to get my board back to me (they say their RMA process takes about 10 business days). They finally ended up sending me a new board on day 18. It's not being rude, it's being persistent.

 

[FP]

Originally posted by: Gigantopithecus
They had my A8V Deluxe for 14 days when I started calling every day to politely ask what was taking them so long to get my board back to me (they say their RMA process takes about 10 business days). They finally ended up sending me a new board on day 18. It's not being rude, it's being persistent.

Did you FedEx them just the board or the entire box and all contents?

They sent you a full retail box in return?