ASUS customer support...

[thirtythree]

Dear Customer :

Thank you for contacting ASUS Customer Service.

My name is ZYC, and I would be assisting you today.

Not the "configured" IP , i say the IP address that motherboard automaticly gained .

if it can get the right IP it should can access the internet .

Thank you for using ASUS products and services!

ZYC

ASUS Customer Service Center (Beijing,China)

If you have any suggestion or complaints about our tech support service, please contact with our TSD assistant Managers directly for help :

amy, by e-mail at amy_zuo@asus.com.cn



Best Regards

---------- Original Message ----------

Yes, the IP addresses are configured properly...

----- Original Message -----

> Dear Customer :
>
> Thank you for contacting ASUS Customer Service.
>
> My name is ZYC, and I would be assisting you today.
>
> after install driver , can you obtain the right IP address from onboard
lan ?
>
> Thank you for using ASUS products and services!
>
> ZYC
>
> ASUS Customer Service Center (Beijing,China)
>
> If you have any suggestion or complaints about our tech support service,
please contact with our TSD assistant Managers directly for help :
>
> amy, by e-mail at amy_zuo@asus.com.cn
>
>
>
> Best Regards
>
>
>
> ---------- Original Message ----------
>
> I installed the most recent chipset drivers and the flashed to the most
> recent BIOS, but am still having the same problems. Any other suggestions?
>
> ----- Original Message -----
>
>
> > Dear Customer :
> >
> > Thank you for contacting ASUS Customer Service.
> >
> > My name is ZYC, and I would be assisting you today.
> >
> > Please try to use the newer version system chipset drivers to replace
> exist one :
> >
> > http://file2.mydrivers.com/board/nForce_2.03_WinXP_localized_WHQL.exe
> >
> > Thank you for using ASUS products and services!
> >
> > ZYC
> >
> > ASUS Customer Service Center (Beijing,China)
> >
> > If you have any suggestion or complaints about our tech support service,
> please contact with our TSD assistant Managers directly for help :
> >
> > amy, by e-mail at amy_zuo@asus.com.cn
> >
> >
> >
> > Best Regards
> >
> >
> >
> >
> > ---------- Original Message ----------
> >
> >
> > Complaint Form:2003/12/14 ¤U¤È 05:47:28
> >
> > <<Contact Information>>

> > <<Product Information>>
> > Product Type : Motherboard
> > Model Name : A7N266-VM AA
> > Product Serial No. : xxxxxxxxxxx
> > Purchase Location : newegg.com
> > Purchase Date : 2002/11/01(YYYY/MM/DD)
> >
> > <<Problem Description>>
> > Operating System : Windows XP Professional
> > When the board's onboard netword adapter isn't disabled, the computer
> lags for several minutes
> > after booting up. Most programs work, but anything related to networking
> locks the computer up
> > (e.g. going to network properties, connecting to the internet). I've also
> had video problems when
> > using an AGP card (random letters on screen when booting up, locking up in
> games, etc). I've
> > already had the video card replaced, so that isn't the problem. It seems
> to work fine with onboard
> > video.
> >
> > Thanks.

 

[Legendary]

I think he's under the impression that you're assigning IP addresses. I think you should explicitly state what DHCP is, but don't mention DHCP because that might confuse him.

 

[Nocturnal]

You actually received an e-mail back from them? When I sent them e-mails for my dead motherboard I never, ever, received anything back from them. Consider yourself lucky. Oh and you could always call their US Tech Support number.

 

[Twista]

Not the "configured" IP , i say the IP address that motherboard automaticly gained .

if it can get the right IP it should can access the internet .

Man he be typing worse than me I do.

 

[NightCrawler]

Asus sucks for support nice boards if everything works right.

 

[Looney]

Worst support i ever had was from Promise though. I had a problem with one of the IDE Raid cards (this was years ago), and i couldn't contact them whatsoever. The phone number sent me to a voicemail, and i left a dozen voicemail. I sent them even more emails, and they never responded.