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ASRock Z77 Extreme4 Cannot Use >1 RAM Stick

N

Naytuh

Junior Member
Howdy folks,

I recently purchased:

this motherboard (http://www.newegg.com/Product/Produc...D=3938566&SID=)

and this RAM (http://www.newegg.com/Product/Produc...D=3938566&SID=).

I have done extensive testing (from swapping out the power supply, graphics card, running memtest, the works!), and it has led me to find that the motherboard simply cannot utilize more than one stick of RAM (of any variation!) at one time. If and when I put more than one stick in, I crash upon logging into Windows almost immediately, or shortly thereafter. It is not a BSOD, but simply the mouse freezes/entire system freezes, and I have to hard reset. I am willing to try anything again or something new, though! Throw it at me!

Any thoughts on how I can continue to troubleshoot this or potentially fix it? Through the google searching I've found that people typically just gave up and RMA'd it, but often it wasn't my particular issue, it was due to a faulty motherboard, which honestly I have not yet proven. So how can I? I'd really rather not have to go through the RMA process, as I'd love to not have to give up computerin' for another week, but alas.

Please let me know if I can get you any further information!

Thanks everyone, very much!



Temps: http://i.imgur.com/q4ACh.png

Voltages/etc.: http://i.imgur.com/q4ACh.png

DXDiag: http://pastebin.com/jUCpaMtX

C:\Windows\Minidump is empty, by the way, as I'm not having a full BSOD, I guess.

CPU: Intel Core i5-3570K 3.4GHz Quad-Core Processor ($215.98 @ NCIX US)
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler ($27.98 @ NCIX US)
Motherboard: ASRock Z77 Extreme4 ATX LGA1155 Motherboard ($134.99 @ Amazon)
Memory: G.Skill Ares Series 8GB (2 x 4GB) DDR3-1600 Memory ($41.99 @ Newegg)
Case: Antec Nine Hundred ATX Mid Tower Case ($79.99 @ Newegg)
Power Supply: SeaSonic 620W 80 PLUS Bronze Certified ATX12V / EPS12V Power Supply ($83.99 @ SuperBiiz)
 
AnonymouseUser said:
That RAM isn't on the compatibility list for that motherboard, so you may have an incompatibility between the two and nothing wrong with either.

That aside, if you haven't already, update the BIOS (released 9-14-2012), then try lowering the RAM speed (1333) and/or increasing/decreasing the voltages.
Click to expand...

Hi! Thanks for your response. I already have that BIOS, so thanks, and I tried lowering the voltages to 9-9-9-24. I am not sure how to change the voltages on my RAM (I will look that up). The RAM came with this motherboard (it was a special), so I'd hope it's compatible! If it is not, I will contact Newegg to make sure.

Thanks again! I'll report back after work tomorrow. 🙂
 
Reading the reviews for that RAM, there are 3 out of 14 reviewers with similar problems. I'd hope that Newegg would RMA it at no cost to you.
 
AnonymouseUser said:
Reading the reviews for that RAM, there are 3 out of 14 reviewers with similar problems. I'd hope that Newegg would RMA it at no cost to you.
Click to expand...

I really hope the same! And it seems the company is actually pretty active on the reviews, too, which is always a good sign. Damage control or not, at least they're willing to be there and work with their customers (I hope!).
 
All right, so I changed my voltages to 9-9-9, and one stick still works. However, two sticks...still do not work! What gives?! 🙁 I don't understand this. Does this mean that the motherboard is having problems, then?
 
I jumped on the same deal from Newegg.
I can run some tests later this week once I get everything together (waiting on a PSU)
The Ares sticks are not on the compatibility list for the board. Fortunately I have two other sets of ram that are so I can at least do a couple of tests..

Here are the compatible G.Skill 4gb
1600 4GB G.Skill F3-12800CL7D-8GBXH 1600 4GB G.Skill F3-12800CL7Q-16GBXH 1600 4GB G.Skill F3-12800CL9D-8GBSR2 1600 4GB G.Skill F3-12800CL9Q-16GBXL
Here is the rest

Doh...format didn't keep. Scvrew will leave it as is
2666 4GB G.Skill F3-20800CL10Q-16GBZMD 2400 4GB A-DATA AX3U2400GC4G10-DG2 2400 4GB G.Skill F3-19200CL11Q-16GBZHD 2400 4GB Kingston KHX2400C11D3K4/8GX 2133 4GB A-DATA AX3U2133XC4G10-2X 2133 4GB G.Skill F3-17000CL9Q-16GBXLD 2133 4GB G.Skill F3-17000CL9D-8GBXLD 2133 4GB G.Skill F3-17000CL7D-4GBXHD 2133 4GB G.Skill F3-17000CL9Q-16GBZH 2133 4GB Kingston KHX2133C10D3T1K2/4GX 2133 4GB Kingston KHX2133C10D3T1K2/8GX 2133 4GB Kingston KHX2133C11D3K4/16GX 2000 4GB A-DATA AX3U2000GC4G9B-DG2 2000 4GB Geil GET38GB2000C9DC 2000 4GB Winchip DFC4GBIILK20900E 1866 4GB A-DATA AX3U1866GC4G9B-DG2 1866 4GB Corsair CMZ16GX3M4X1866C9R PK1 1866 4GB G.Skill F3-14900CL9Q-16GBXL 1866 4GB G.Skill F3-14900CL9Q-16GBZL 1866 4GB G.Skill F3-14900CL9D-8GBSR 1866 4GB Kingston KHX1866C9D3K4/16GX 1866 4GB Kingston KHX1866C11D3P1K2/8GX 1866 4GB Kingston KHX1866C9D3K2/8GX 1866 4GB Patriot PXD38G1866ELK 1600 4GB A-DATA AX3U1600GC4G9 1600 4GB A-DATA AM2U16BC4P2 1600 4GB A-DATA AX3U1600GC4G9-DG2 1600 4GB AMD AP38G1608U2K 1600 4GB AMD AE34G1609U2-U 1600 4GB Apacer 78.B1GE3.9L10C 1600 4GB Corsair CML16GX3M4A1600C9 1600 4GB G.Skill F3-12800CL7D-8GBXH 1600 4GB G.Skill F3-12800CL7Q-16GBXH 1600 4GB G.Skill F3-12800CL9D-8GBSR2 1600 4GB G.Skill F3-12800CL9Q-16GBXL 1600 4GB Geil GVP324GB1600C9HC 1600 4GB Geil GET316GB1600C9QC 1600 4GB Kingmax FLFF65F-C8MF9 MEES 1600 4GB Kingston KHX1600C9D3K3/12GX(XMP) 1600 4GB Kingston KHX1600C9D3K4/16GX 1600 4GB Kingston KHX1600C9D3K2/8GX 1600 4GB Kingston KHX1600C9D3K2/8GX 1600 4GB Patriot PXQ316G1600LLQK 1600 4GB Patriot PGD38G1600ELK 1600 4GB Silcon Power SP004GBLTU160V02 1333 4GB A-DATA AD3U1333C4G9 1333 4GB A-DATA AM2U139C2P1 1333 4GB AMD AE34G1339U2-U 1333 4GB Elixir M2F4G64CB8HB5N-CG 1333 4GB G.Skill F3-10666CL9D-8GBXL 1333 4GB Geil GET316GB1333C9QC 1333 4GB Hynix HMT351U6AFR8C-H9 1333 4GB RiDATA E304459CB1AG32Cf 1333 4GB Samsung M378B5273BH1-CH9 1333 4GB Winchip GDF4GB28L150C8 1066 4GB Kingston KVR1066D3N7/4G 1066 4GB Kingston KVR1066D3N7/4G 1066 4GB Kingston KVR1066D3N7/4G 1066 4GB Samsung M378B5273BH1-CF8
 
pauldun170 said:
I jumped on the same deal from Newegg.
I can run some tests later this week once I get everything together (waiting on a PSU)
The Ares sticks are not on the compatibility list for the board. Fortunately I have two other sets of ram that are so I can at least do a couple of tests..
Click to expand...

I hope it works well with you; I am also glad you have the capability to do some tests, and I'd love to hear back to see if you have similar difficulties, or, what I'm hoping, you know of/find a configuration that works! 🙂


pauldun170 said:
Here are the compatible G.Skill 4gb (snip)
Click to expand...

Thanks! If and when I go ahead with the RMA I'll ask for one of these!
 
Installed PSU in a barebones system (no drives, just cpu+mobo and 2 sticks)
Mobo displays A2 code and will not post
 
Last edited:
pauldun170 said:
op - What were the results of memtest? How many runs?
Click to expand...

When running with multiple sticks, I'd crash, of course; none with one. But I only tested one stick. Now I don't have my disk drive so I can't actually run it again, sadly. 😛 I'm also thinking I'm just going to RMA this motherboard and see if that fixes my problems. 🙁
 
Naytuh said:
So you're all good in the hood, then? 🙂 And if so, any recommendations before I RMA?
Click to expand...

Looks like everything is fine with the build.

Will you be sending everything back, board and ram?
I last RMA'd back in 2010 and it was fairly straightforward.
 
pauldun170 said:
Looks like everything is fine with the build.

Will you be sending everything back, board and ram?
I last RMA'd back in 2010 and it was fairly straightforward.
Click to expand...

Yeah, I'm going to RMA the board and RAM just to be safe. Oh well! It happens. 🙂 Any advice for making the RMA process going smoothly as possible? I've never even mailed a package before. Luckily a friend of mine has been to the UPS store here in my town, though, so I at least know where that is. 😛
 
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