As expected HP continues to suck

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E

Exterous

Super Moderator
Jun 20, 2006
20,576
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I have had nothing but problems over the last two years with HP warranty services. Among other issues all three times I have needed their 4 hour on site response they have failed to meet their obligations

Anyway - the other day I got a letter saying the warranty on one of our servers was expired despite having paid them several thousands of dollars to extend various warranties including that one. I looked at HP Care Pack Warranty Lookup and, sure enough, it was listed as expired 7 months early.

I sent them the order, the bill, the receipt and the actual email from HP stating the warranties were extended. The answer I got back from a Sales Account Manager was "It shows as expired on our system. Do you want me to send you renewal options?"

No I don't want fucking renewal information! I already did that in August!

Fortunately we ordered through CDW so I asked our rep to look into it. She sent a bunch of additional information to him and his boss. This was his response several hours later:

Apologies but it appears it was a system issue on our end, when I rebooted the database it came up as covered.
Click to expand...

Uh-huh. I totally believe a Sales Account Manager rebooted the HP Care Pack Warranty database...
 
ultimatebob

ultimatebob

Lifer
Jul 1, 2001
25,134
2,450
126
If you think that their hardware is bad, you should see their software!

I had the misfortune of evaluating HP Unified Functional Testing this week, and I've rarely seen an commercial application that is so bloated and flaky.
 
Fritzo

Fritzo

Lifer
Jan 3, 2001
41,920
2,161
126
Pretty soon the plastic on HP printers is going to be so thin it'll be transparent. I think their next models will be made from Saran Wrap.
 
dud

dud

Diamond Member
Feb 18, 2001
7,635
73
91
OP, we all have our own HP warranty horror stories to share. Mine has to do with a laptop that went belly up in 2007. This is the reason I no longer buy HP IT equipment (except the occasional printer).

Poor HP, they are their own worst enemy ...
 
E

Exterous

Super Moderator
Jun 20, 2006
20,576
3,764
126
Fritzo said:
Pretty soon the plastic on HP printers is going to be so thin it'll be transparent. I think their next models will be made from Saran Wrap.
Click to expand...

Its a shame too. We still have some of the old Laserjet 5000s and those things are freakin tanks. I've been through several replacements of their M series but those 5000s just keep on going

dud said:
This is the reason I no longer buy HP IT equipment (except the occasional printer).
Click to expand...

I'm trying to get away from them as soon as possible but our life cycles are long and I haven't been able to find a Brother equivalent for all of our printer needs
 
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FeuerFrei

FeuerFrei

Diamond Member
Mar 30, 2005
9,144
929
126
How are their desktop PCs these days?
Tempted to order one for the parents because price is right.

I know to avoid their current printer lineup.
 
AznAnarchy99

AznAnarchy99

Lifer
Dec 6, 2004
14,695
117
106
FeuerFrei said:
How are their desktop PCs these days?
Tempted to order one for the parents because price is right.

I know to avoid their current printer lineup.
Click to expand...

IMO their printers are still some of the best (Laser not inkjet).

I've recommended a few low end desktops for people and they are good so far.
 
Gunbuster

Gunbuster

Diamond Member
Oct 9, 1999
6,852
23
81
Fritzo said:
Pretty soon the plastic on HP printers is going to be so thin it'll be transparent. I think their next models will be made from Saran Wrap.
Click to expand...

That's a great idea, HP should make an inflatable inkjet!!!
 
Demo24

Demo24

Diamond Member
Aug 5, 2004
8,356
9
81
I've had good luck with all our HP printers thus far. Had exactly one inkjet not work right about 2 weeks after install. Sadly, support was so frustrating I gave up and surplused the damn thing as it was easier than trying to rma it. Inkjets do seem to be worse than the lasers, which seem to go forever.

Nicest thing though is their printers work nicely with linux, hpcups, so because of that they've easily become my default.
 
X

xSauronx

Lifer
Jul 14, 2000
19,582
4
81
dud said:
OP, we all have our own HP warranty horror stories to share. Mine has to do with a laptop that went belly up in 2007. This is the reason I no longer buy HP IT equipment (except the occasional printer).

Poor HP, they are their own worst enemy ...
Click to expand...

the boss where i am now likes their desktops...honestly, last job i worked at, hp desktop support sucked hard. dells may not have been more reliable, i dont know....but the service was always much, much better than hp.
 
deerslayer

deerslayer

Lifer
Jan 15, 2001
10,153
0
76
We have HP workstations where I work. The motherboard died in mine a few months back. When the tech came out to replace it I had to remind him to plug the aux power back in to the video card. He couldn't figure out why it wouldn't boot. Then I had to wait another two weeks for another motherboard because the one he brought had two dead memory slots.
 
TwiceOver

TwiceOver

Lifer
Dec 20, 2002
13,544
44
91
Never understood why people bought their crap. Didn't they have some insane failure rate for their laptops, 20%+?
 
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