Heh thanks Ladi....i found out the hard way! I had to call AOL 2 times and them MS once. They even told me to call Dell? WTF!!! How would Dell know AOL's pop3 and stmp settings? i requested to speak to a manager and demand why i should call MS to setup outlook express using AOL's settings which they couldn't provide me. So then a super said..."oh we dont support MS outlook" i was like WTF? All i can say is OH WELL...now i kinda look like an ass to my CFO cuz i told him that i can setup his outlook...which i have been doing for my other users and clients. ARGH!