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are you moving? STAY away from Uhaul at all cost!

Z

z0mb13

Lifer
so I reserved a truck at a local uhaul two weeks ago for today, then this morning I came in at my reservation time and they told me they run out of trucks. This is the second friggin time they did this.. last time was when I was in the bay area. The people in front of me was also picking their trucks, but alas there was no truck.

WTF cant they not be imbeciles and honor an appoitment? or just get more friggin trucks? all of their trucks are crap anyways... dumbasses :|
if they cant provide trucks they should NOT take reservations and give people a false sense of security...

so then I had to call around and luckily I got a truck at another rental place, and it was the last one!! I had to pay some money more but it was ok otherwise I wouldn't be able to move...

god damn uhaul.. you suck donkey balls

 
"you know how to take a reservation, you just don't know how to hold it. and that's really the important part, the holding."
 
Pop 3 buttons on your blouse, wear super mini skirt, and 6 inch heel next time you wanna rent a truck, you'll make it available to you within 5 minutes.
 
Originally posted by: Jumpem
Ugh, that's who I was going to use. They're the only one nearby.
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use budget or ryder... they are a bit more expensive but it will save you the headaches..
 
Originally posted by: Baked
Pop 3 buttons on your blouse, wear super mini skirt, and 6 inch heel next time you wanna rent a truck, you'll make it available to you within 5 minutes.
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they didnt have a truck in their lot AT ALL.. so I dont think bringing a hot chick would matter
 
Originally posted by: Yossarian
"you know how to take a reservation, you just don't know how to hold it. and that's really the important part, the holding."
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That's immediately what I thought of.

I had the misfortune to drive a U-Haul truck once for 340 miles. That thing was a piece of junk. Consider yourself lucky that you weren't able to get one.
 
"Last week I helped my friend stay put. It's a lot easier than helping someone move. I just went over to his house and made sure he did not start to load sh!t into a truck."

-Mitch Hedberg
 
Similar experience. Made a reservation, then no truck. Had to drive 40 miles out of my way to get to an available truck. That was for a furniture purchase move of 75 miles or so.

After that I used Budget for my cross-country move and had zero problems with them.
 
If I were going to book it for a big move, I'd book it for a day day or two extra. That way, when you show up for the truck and it isn't there (it never has been there for me) you can complain and get a discount on the truck. Even if it takes them a day, you'll still be on time.

Also, call them every hour and ask them if they have a truck there yet. Get annoying, and they'll get you a truck to shut you up.

If they make you go somewhere else to get the truck, make them give you extra miles. On my last move, the car hauler was about 30 miles away, so I bugged them and they gave me 100 free miles.

I did a 500 mile move about 2 years ago with U-Haul. The truck was crap, but it was kinda fun driving this HUGE (24ft van w/ car hauler) steel monster down the highway. I had to use earplugs because the engine was so loud, and the top speed was about 55mph, but I made it all the way there safely. It was also about 1/2 price compared to Budget, Ryder, etc. At the time, I had $4.50 in the bank, and I was starting to live off my credit card, so the price was most important to me (I had graduated school and I was moving to a place to start a job).
 
Originally posted by: z0mb13
I am now on a mission to let other people know how sucky uhaul is.. :|
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I agree I had the same experience called a reservation. The Uhaul place says they never got it and dont have any more trucks tell me im SOL. Call reservations back and they want to move my truck rental to another place that is far far far far away and im like fudge you and theyre like well youre not getting your money back for the reservation and im like what reservation there wasnt even a truck to reserve there and theyre like well we got you another reservation!! If I were Al Queda I would bomb them.
 
Originally posted by: stephenw22
If I were going to book it for a big move, I'd book it for a day day or two extra. That way, when you show up for the truck and it isn't there (it never has been there for me) you can complain and get a discount on the truck. Even if it takes them a day, you'll still be on time.

Also, call them every hour and ask them if they have a truck there yet. Get annoying, and they'll get you a truck to shut you up.

If they make you go somewhere else to get the truck, make them give you extra miles. On my last move, the car hauler was about 30 miles away, so I bugged them and they gave me 100 free miles.

I did a 500 mile move about 2 years ago with U-Haul. The truck was crap, but it was kinda fun driving this HUGE (24ft van w/ car hauler) steel monster down the highway. I had to use earplugs because the engine was so loud, and the top speed was about 55mph, but I made it all the way there safely. It was also about 1/2 price compared to Budget, Ryder, etc. At the time, I had $4.50 in the bank, and I was starting to live off my credit card, so the price was most important to me (I had graduated school and I was moving to a place to start a job).
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They told me that they couldnt give me a discount because they changed my reservation and honored their only obligation how about them apples.
 
Originally posted by: Jumpem
Originally posted by: z0mb13
use budget or ryder... they are a bit more expensive but it will save you the headaches..
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I've never seen a place for them around here. Odd.
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If it's a local move, I've found that Budget always works out to be less expensive. I've never done the calculations for a non-local move.

If you search the archives for another UHaul thread, I posted a 10% discount link (through Google advertisement) for Budget. That was in January.
 
I wrote this in another thread on uhaul:
OK IT'S LIKE THIS: I've used Uhaul on several occassions, and you get what you pay for. If you want a quality vehicle by quality people, go with Penske. At least I know their trucks are good. I have not dealt with them, but their vehicles ARE in good working order.

For me, when I've done uhaul, there have ALWAYS been problems, at least in the US (in Canada I had no issues). I have ALWAYS received a free upgrade, which isn't as nice as it sounds; if you want something 14-16 feet long and they give you a 24 foot behemoth, you have to pay for gas, plus navigate that vessel on public roads.

Worse, the vehicles are all on the virge of just giving up. The last one I had had no working gauges, besides gas and oil. I mean none. Forget about a speedometer. Radio was through one VERY badly cracked speaker. Transmission? Totally shot. AC? Yes, for about five minutes, after which I was rewarded with a very distinct burning smell. I stopped using it after that. This was July in Alabama. A guy I met that same week said he had to drive his with the heat ON, to save the POS from overheating.

Reservations? Forget it. They mean nothing. If you have a truck reserved for the morning, you won't get it. You'll have to call them over and over (them calling you? Forget it. They don't give a sh*t; you call them over, and over), at which point they'll tell you there will be a wait, and then when you say "I Need a damn vehicle now, dumb ass" they'll tell you about one you can pick up at another uhaul place 15 miles away.

Their customer service and organisation is in fact worse than anything else. I've said the social security administration and charter cable both have poor service. THey do, but Uhaul's is worse. It's the pitts. This is a VERY BADLY organized company. They stay in business because they undercut prices. They can do that because they offer barely-driveable vehicles to people who end up waiting hours to get them.

My advice is only go with uhaul if you are not in a rush. If you're in a hurry and things are stressful, and you need a truck when you're told you'll have it, go elsewhere.
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Originally posted by: Skoorb
I wrote this in another thread on uhaul:
OK IT'S LIKE THIS: I've used Uhaul on several occassions, and you get what you pay for. If you want a quality vehicle by quality people, go with Penske. At least I know their trucks are good. I have not dealt with them, but their vehicles ARE in good working order.

For me, when I've done uhaul, there have ALWAYS been problems, at least in the US (in Canada I had no issues). I have ALWAYS received a free upgrade, which isn't as nice as it sounds; if you want something 14-16 feet long and they give you a 24 foot behemoth, you have to pay for gas, plus navigate that vessel on public roads.

Worse, the vehicles are all on the virge of just giving up. The last one I had had no working gauges, besides gas and oil. I mean none. Forget about a speedometer. Radio was through one VERY badly cracked speaker. Transmission? Totally shot. AC? Yes, for about five minutes, after which I was rewarded with a very distinct burning smell. I stopped using it after that. This was July in Alabama. A guy I met that same week said he had to drive his with the heat ON, to save the POS from overheating.

Reservations? Forget it. They mean nothing. If you have a truck reserved for the morning, you won't get it. You'll have to call them over and over (them calling you? Forget it. They don't give a sh*t; you call them over, and over), at which point they'll tell you there will be a wait, and then when you say "I Need a damn vehicle now, dumb ass" they'll tell you about one you can pick up at another uhaul place 15 miles away.

Their customer service and organisation is in fact worse than anything else. I've said the social security administration and charter cable both have poor service. THey do, but Uhaul's is worse. It's the pitts. This is a VERY BADLY organized company. They stay in business because they undercut prices. They can do that because they offer barely-driveable vehicles to people who end up waiting hours to get them.

My advice is only go with uhaul if you are not in a rush. If you're in a hurry and things are stressful, and you need a truck when you're told you'll have it, go elsewhere.
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totally agreed on all counts
 
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