Arctic Cooling RMA problems

[mrnothersan]

Hi,

I received an Arctic Cooling CPU Cooler from Amazon last week. I then found out it was broken so I phoned Amazon and they advised me that they had none left in stock so a refund was the only option. I did want the same CPU cooler so I decided to contact Arctic Cooling directly.

I emailed AC about 5 days ago (customer care & technical support) but have heard nothing. I emailed again yesterday and again have heard nothing. I also spoke to a lady on the phone but she said that as AC are based in the US and I am in the UK then I would have to email in my enquiry.

What do I do about this now?

Regards

 

[corkyg]

Get the refund from Amazon. Then buy one directly from AC.

 

[mrnothersan]

As mentioned I live in the UK so I don't think I can buy directly from ac?

 

[Zap]

What do I do about this now?

Since AC seems to have no UK support and Amazon is all out, your only recourse is to return to Amazon for a refund and buy from somewhere else, or buy something else.

 

[corkyg]

Looks like it is available from several UK retailers.

http://www.google.com/search?source...6&q=Arctic+Cooling+Freezer+7+Pro+Rev.+2+in+UK