AppleCare won't cover???

[Ns1]

Yeah, no kidding. I've never been ignored this much trying to help somebody to get something covered under AppleCare that wouldn't cost them anything more than shipping to our location.

+

I'm not guaranteeing "free" however at this point the OP can ship us the machine and we can take a look at it to determine what can and cannot be repaired and what the price will be.

=

he obviously does not want to pay for repairs. please stop hustlin.

 

[rugby]

Ns1, thanks. I'm gone.

 

[JeffreyLebowski]

Sorry, I edited my post that you quoted after you posted.

We are an AASP, and don't look for the faults that Apple looks for when fixing items. If you bring us a laptop with a shattered screen we can't do much for you but replace the screen using Apple parts. If you bring us a dented machine, we don't automatically assume the dents caused the issue like Apple tends to do.

I'm not guaranteeing "free" however at this point the OP can ship us the machine and we can take a look at it to determine what can and cannot be repaired and what the price will be.

Wait, you mean you don't try and rip people off and invalidate warranties that are relentlessly pushed on customers and promises them the world? How are you making money?

 

[rugby]

Wait, you mean you don't try and rip people off and invalidate warranties that are relentlessly pushed on customers and promises them the world? How are you making money?

We bill Apple for our warranty work, and we do consulting, hosting, data recovery, mow lawns, drywall, cook, clean, etc.

 

[slag]

To be fair, Rugby did state this in his original post on this thread:

We can fix it via mail order, we are an AASP and can do warranty and out of warranty work.

Looks like he's just trying to help. No "hustlin" found so far... OP has tried Apple and got turned back. Called in and got turned away again. Not a whole lot to lose with trying out other options.

What business do you work for Rugby?

 

[rugby]

Thanks slag. I work for Elan Technologies, out of the Indianapolis office. http://elantech.net. I'm the main server guy and do some sales as well.

 

[xanis]

The same thing happened to me. My logic board fried (late-07' MBP, common issue) and Apple wouldn't cover the repair because I had a dent around the disc drive opening. They wanted $1,000 to fix it but I took it to a 3rd-party shop which did it for $500.

 

[InverseOfNeo]

A company cannot deny warranty service on one part of the product if an unrelated unwarrantied part is damaged/defective etc. In this case, Apple would have to prove that part that is not covered under AppleCare caused the problem that needs to be fixed. This is called the Magnuson-Moss Warranty Act. http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act

 

[ponyo]

If you keep getting no where with Apple and you're positive you didn't cause the damage, file a complaint against Apple with the BBB.

 

[TheBiggmann]

Rugby: thanks for the offer. I'm in Madison, WI so I'm pretty sure there's an AASP around here I can just stop by, but if not I will PM you.
Inverse: so how can I use this to help me out?
Naus: I did cause the dents, it was just well over a year and a half ago if I had to put a timeframe on it.

 

[InverseOfNeo]

Inverse: so how can I use this to help me out?

They are essentially saying they won't fix the issue with the logic board or left I/O because of the pressure marks on the screen, right? The only legal way for them to do that is if they can prove the pressure marks caused the issue with the motherboard. If the damage to the laptop did indeed cause the issue that needs to be fixed, they are able to deny warranty service. It sounds like the damage would not have caused the issue with the logic board you are experiencing; therefore Apple cannot deny warranty service to fix the logic board. If you wanted, you could then pay them to fix the pressure marks but you should not have to pay for the other repairs. The Magnuson-Moss Act is a Federal law and no Terms & Conditions or whatever can override it.

Keep in mind, explaining this to a low level CSR would probably just confuse the CSR. You'd probably have to explain it to their supervisor or higher up.

 

[ponyo]

People on online forum and especially on car forums love to cite Magnuson Moss Act but I rarely ever heard it working without a lawsuit and lot of money and hassle. I still recommend the BBB route as it takes less than 10 minutes to file and companies generally respond to BBB complaint and try to work with you.

 

[TheBiggmann]

Alright, BBB complaint filed, we'll see where this gets me. Even though at this point I'm not holding my breath. I never that Apple could so thoroughly damage my confidence in them as a great company. I have always loved my Apple things, and have been a huge Apple guy for probably 10 years now, but this is making me seriously reconsider my loyalty to them.

 

[Ns1]

If you can get consumerist to publish your a blurb about your story I'm sure that'd help too.

 

[alent1234]

on macrumors people talk about apple repairing all kinds of crazy things. OP already said he dropped his laptop. i bet there is other damage to it he's not admitting to

 

[TheBiggmann]

Erm, when did I talk about dropping it? I'm not hiding anything. If there was other damage to it I would admit it.

 

[rugby]

Don't judge Apple by the actions of a few people working there. If worse comes to worse there is a semi-secret email address that can get things taken care of at Apple.

 

[Phynaz]

A company cannot deny warranty service on one part of the product if an unrelated unwarrantied part is damaged/defective etc. In this case, Apple would have to prove that part that is not covered under AppleCare caused the problem that needs to be fixed. This is called the Magnuson-Moss Warranty Act. http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act

Applecare isn't a warranty.

 

[TheBiggmann]

Is that the one for El Jobso? Steve@apple.com? Because I've definitely tried that route already too. Haven't heard anything back yet.

 

[Ns1]

Applecare isn't a warranty.

All Apple hardware comes with a one-year limited warranty and up to 90 days of complimentary telephone technical support. To extend your coverage further, purchase the AppleCare Protection Plan.

Because Apple makes the hardware, the operating system, and many applications, Apple products are truly integrated systems. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

sounds like a warranty to me.

 

[InverseOfNeo]

Thanks Ns1! If AppleCare isn't a warranty then the definition of warranty changed.