AppleCare won't cover???

Page 2 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.

Ns1

No Lifer
Jun 17, 2001
55,420
1,600
126
Yeah, no kidding. I've never been ignored this much trying to help somebody to get something covered under AppleCare that wouldn't cost them anything more than shipping to our location.

+

I'm not guaranteeing "free" however at this point the OP can ship us the machine and we can take a look at it to determine what can and cannot be repaired and what the price will be.

=

he obviously does not want to pay for repairs. please stop hustlin.
 
Aug 23, 2000
15,509
1
81
Sorry, I edited my post that you quoted after you posted.

We are an AASP, and don't look for the faults that Apple looks for when fixing items. If you bring us a laptop with a shattered screen we can't do much for you but replace the screen using Apple parts. If you bring us a dented machine, we don't automatically assume the dents caused the issue like Apple tends to do.

I'm not guaranteeing "free" however at this point the OP can ship us the machine and we can take a look at it to determine what can and cannot be repaired and what the price will be.

Wait, you mean you don't try and rip people off and invalidate warranties that are relentlessly pushed on customers and promises them the world? How are you making money?
 

rugby

Senior member
Oct 11, 2001
437
0
0
Wait, you mean you don't try and rip people off and invalidate warranties that are relentlessly pushed on customers and promises them the world? How are you making money?

We bill Apple for our warranty work, and we do consulting, hosting, data recovery, mow lawns, drywall, cook, clean, etc.
 

slag

Lifer
Dec 14, 2000
10,473
81
101
To be fair, Rugby did state this in his original post on this thread:

We can fix it via mail order, we are an AASP and can do warranty and out of warranty work.

Looks like he's just trying to help. No "hustlin" found so far... OP has tried Apple and got turned back. Called in and got turned away again. Not a whole lot to lose with trying out other options.

What business do you work for Rugby?
 

xanis

Lifer
Sep 11, 2005
17,571
8
0
The same thing happened to me. My logic board fried (late-07' MBP, common issue) and Apple wouldn't cover the repair because I had a dent around the disc drive opening. They wanted $1,000 to fix it but I took it to a 3rd-party shop which did it for $500.
 

ponyo

Lifer
Feb 14, 2002
19,688
2,811
126
If you keep getting no where with Apple and you're positive you didn't cause the damage, file a complaint against Apple with the BBB.
 

TheBiggmann

Senior member
Aug 9, 2006
371
0
0
Rugby: thanks for the offer. I'm in Madison, WI so I'm pretty sure there's an AASP around here I can just stop by, but if not I will PM you.
Inverse: so how can I use this to help me out?
Naus: I did cause the dents, it was just well over a year and a half ago if I had to put a timeframe on it.
 

InverseOfNeo

Diamond Member
Nov 17, 2000
3,719
0
0
Inverse: so how can I use this to help me out?

They are essentially saying they won't fix the issue with the logic board or left I/O because of the pressure marks on the screen, right? The only legal way for them to do that is if they can prove the pressure marks caused the issue with the motherboard. If the damage to the laptop did indeed cause the issue that needs to be fixed, they are able to deny warranty service. It sounds like the damage would not have caused the issue with the logic board you are experiencing; therefore Apple cannot deny warranty service to fix the logic board. If you wanted, you could then pay them to fix the pressure marks but you should not have to pay for the other repairs. The Magnuson-Moss Act is a Federal law and no Terms & Conditions or whatever can override it.

Keep in mind, explaining this to a low level CSR would probably just confuse the CSR. You'd probably have to explain it to their supervisor or higher up.
 

ponyo

Lifer
Feb 14, 2002
19,688
2,811
126
People on online forum and especially on car forums love to cite Magnuson Moss Act but I rarely ever heard it working without a lawsuit and lot of money and hassle. I still recommend the BBB route as it takes less than 10 minutes to file and companies generally respond to BBB complaint and try to work with you.
 

TheBiggmann

Senior member
Aug 9, 2006
371
0
0
Alright, BBB complaint filed, we'll see where this gets me. Even though at this point I'm not holding my breath. I never that Apple could so thoroughly damage my confidence in them as a great company. I have always loved my Apple things, and have been a huge Apple guy for probably 10 years now, but this is making me seriously reconsider my loyalty to them.
 

Ns1

No Lifer
Jun 17, 2001
55,420
1,600
126
If you can get consumerist to publish your a blurb about your story I'm sure that'd help too.
 

alent1234

Diamond Member
Dec 15, 2002
3,915
0
0
on macrumors people talk about apple repairing all kinds of crazy things. OP already said he dropped his laptop. i bet there is other damage to it he's not admitting to
 

TheBiggmann

Senior member
Aug 9, 2006
371
0
0
Erm, when did I talk about dropping it? I'm not hiding anything. If there was other damage to it I would admit it.
 

rugby

Senior member
Oct 11, 2001
437
0
0
Don't judge Apple by the actions of a few people working there. If worse comes to worse there is a semi-secret email address that can get things taken care of at Apple.
 

Ns1

No Lifer
Jun 17, 2001
55,420
1,600
126
Applecare isn't a warranty.



All Apple hardware comes with a one-year limited warranty and up to 90 days of complimentary telephone technical support. To extend your coverage further, purchase the AppleCare Protection Plan.

Because Apple makes the hardware, the operating system, and many applications, Apple products are truly integrated systems. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

sounds like a warranty to me.