Apple Sends Another MobileMe Apology E-mail and Extension

[Parasitic]

http://forums.macrumors.com/showthread.php?t=526031

Amidst the rocky .Mac to MobileMe transition last week, Apple made one other mistake that it is now apologizing for. Apple had been preauthorizing charges up to 121 GBP to European customers who signed up for a free MobileMe trial. For debit accounts, this preauthorization charge may actually remove that amount of money from the customer's available balance. Apple is working on reversing those preauthorizations and sent out new apology letters to those customers.

Apple is now offering those affected an additional 30 days to their trial service above and beyond the original 30 day extension for the rocky transition. As a result, affected users will get a total of 120 days of free trial MobileMe service before they are required to start their subscription.

What do you guys think about this? Semi-decent move on Apple's side though, having the balls to publicly apologize and offer an extension.

 

[ViRGE]

In this case I'm not sure Apple is doing enough. Accidentally charging someone $250 is a big deal, it no doubt overdrafted a few people in the process.

 

[Wonderful Pork]

I got a month extension to MM trial and I didn't get pre-authorized for anything (live in the US.) Anyway, mobile me hasn't really impressed me, so we'll see if I get attached to it...doubtful though, especially if Google comes out with push Gmail.

 

[rikadik]

I am one of those on a 120-day trial!

They didn't take any money out of my account, but still sent me the email.

4 months free isn't bad, that's if they ever fix the crappy thing.

 

[Goosemaster]

<--just canceled his account and signed up for a free trial to see if it improves. I was NOT expecting this since I respect the infrastructure they were using to run mobileme but let's see what happens.