Apple mobile device service failed to start.

Discussion in 'Software for Windows' started by Vyx, Nov 19, 2010.

  1. Vyx

    Vyx Member

    Joined:
    Mar 19, 2007
    Messages:
    29
    Likes Received:
    0
    I've been having some trouble getting my ipod connected to itunes. For some reason the apple mobile device service will not start.

    I have been able to sync successfully up until about 2 weeks ago. I saw that there was an update for itunes so I decided to install it hoping it would fix the issue. It didn't. I've been through apples uninstall steps to uninstall itunes and its components completely several times but no dice.

    Any ideas? I've tried googling around but haven't come across anything in the past couple days.

    Thanks, Vyx

    Here is the error log:
    Code:
    Log Name:      System
    Source:        Service Control Manager
    Date:          11/19/2010 12:05:24 PM
    Event ID:      7031
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Gatsby
    Description:
    The Apple Mobile Device service terminated unexpectedly.  It has done this 2631 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7031</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2010-11-19T19:05:24.878079200Z" />
        <EventRecordID>50759</EventRecordID>
        <Correlation />
        <Execution ProcessID="464" ThreadID="940" />
        <Channel>System</Channel>
        <Computer>Gatsby</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">Apple Mobile Device</Data>
        <Data Name="param2">2631</Data>
        <Data Name="param3">60000</Data>
        <Data Name="param4">1</Data>
        <Data Name="param5">Restart the service</Data>
      </EventData>
    </Event>
    Here is the other recurring error:
    Code:
    Log Name:      Application
    Source:        Application Error
    Date:          11/19/2010 12:05:24 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Gatsby
    Description:
    Faulting application name: AppleMobileDeviceService.exe, version: 17.64.0.5, time stamp: 0x4cb91bf4
    Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c
    Exception code: 0xc0000005
    Fault offset: 0x00022258
    Faulting process id: 0x7d0
    Faulting application start time: 0x01cb881cb1d36578
    Faulting application path: C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: f63c5780-f40f-11df-b1d5-001a4d4d4ead
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2010-11-19T19:05:24.000000000Z" />
        <EventRecordID>80788</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Gatsby</Computer>
        <Security />
      </System>
      <EventData>
        <Data>AppleMobileDeviceService.exe</Data>
        <Data>17.64.0.5</Data>
        <Data>4cb91bf4</Data>
        <Data>ntdll.dll</Data>
        <Data>6.1.7600.16559</Data>
        <Data>4ba9b29c</Data>
        <Data>c0000005</Data>
        <Data>00022258</Data>
        <Data>7d0</Data>
        <Data>01cb881cb1d36578</Data>
        <Data>C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe</Data>
        <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
        <Data>f63c5780-f40f-11df-b1d5-001a4d4d4ead</Data>
      </EventData>
    </Event>
    Windows 7 64bit using Itunes64.
     
    #1 Vyx, Nov 19, 2010
    Last edited: Nov 19, 2010
  2. Vyx

    Vyx Member

    Joined:
    Mar 19, 2007
    Messages:
    29
    Likes Received:
    0
    ^^ Help please :) Anyone?