AOL Rocks!

[Modeps]

Heh, so this morning we get contacted by a client of ours claiming that we havent contacted her in "quite a while" and wanted to make sure everything was going smoothly. I turn to my coworker and ask him if he contacted her recently. He checks his notes and his sent mail and finds an email from late last week asking them if they needed any help with their storyboard. So now we're confused.... then we notice the email address she's sending from is @AOL! cool.

My wife still has an AOL account that she doesnt use (her family still uses AOL) so I sign into it and send 3 test emails to it... Nada. Zip. Zilch. Looks like AOL is blocking legitimate communication from businesses, and not informing the sender of a blocked email. It's not even being delivered to their spam folder, they're just flat out deleting it.

Before any of you say "well you were just blacklisted", we do not send out any unsolicited emails. We have a several newsletters that people sign up manually for, not those "unclick this checkbox if you dont want to recieve the newsletter" things.

 

[Viper GTS]

I dealt with this recently. AOL blocks e-mail from any mail server that does not have a valid reverse DNS listing.

A quick call to our ISP & all is well, AOL users get our e-mail now.

Can't really blame AOL for that, I'd probably do the same.

http://postmaster.info.aol.com/selfhelp/index.html

Call them (the Postmaster team) @ 1.888.212.5537, they'll tell you exactly what is going on.

As for being blacklisted, you don't have to send spam yourself to get blacklisted. I was 100% convinced that we were blacklisted before I called AOL, our mail server was originally setup with an open relay (long before I was here) - God only knows what went through it before it got locked down.

Viper GTS

 

[randomlinh]

another possibility is your IP range could be blocked.

 

[loup garou]

You are blacklisted. You need to set up a reverse DNS entry with your ISP.

oops, didn't see Viper had mentioned the same.

 

[Modeps]

Originally posted by: Viper GTS
I dealt with this recently. AOL blocks e-mail from any mail server that does not have a valid reverse DNS listing.

A quick call to our ISP & all is well, AOL users get our e-mail now.

Can't really blame AOL for that, I'd probably do the same.

http://postmaster.info.aol.com/selfhelp/index.html

Call them (the Postmaster team) @ 1.888.212.5537, they'll tell you exactly what is going on.

As for being blacklisted, you don't have to send spam yourself to get blacklisted. I was 100% convinced that we were blacklisted before I called AOL, our mail server was originally setup with an open relay (long before I was here) - God only knows what went through it before it got locked down.

Viper GTS

Thanks very much for letting me know, I'll send this on to our guys over in the server rooms.

 

[maziwanka]

Originally posted by: werk
You are blacklisted. You need to set up a reverse DNS entry with your ISP.

oops, didn't see Viper had mentioned the same.

yep. (hahaha. i have no idea what you all are talking about)