Update 10/3/2002
Called NewEgg again this morning.
mrKH> Can I talk to someone who knows the technical specifications of your motherboards
salesRep> No, sorry. We don't have anyone who knows that.
mrKH> Ok, then I want to know whether the Gigabyte GA-8IHXP you stock is the new version with 6-channel audio, or the old one without?
salesRep> I'm sorry, we don't provide that information, please check with the manufacturer.
mrKH> But if I check with the manufacturer, they will just tell me they have two versions of that board - how are they going to tell me which one you have in stock??
salesRep> I'm sorry, I can't give you that information. But if you do get the wrong board, we'll give you a full refund.
mrKH> But I don't want to have to RMA the board. Surely you can ask the guys who actually ship the orders to check whats written on the box? [The box for the 8IHXP2 has a "6-channel audio" sticker on it.]
salesRep> No, sorry. We can't contact our warehouse.
mrKH> Can I contact your warehouse directly?
salesRep> No, sorry. You can't do that.
mrKH> Ok, then I suggest for future customers you find out this information from your warehouse.
salesRep> Ok, I'll pass on your suggestion.
I hope they will do this, but I doubt it. I'm going to lodge a complaint on NewEggs website and see if I get any satisfaction.