anyone have experience with Best Buy order process?

[Lola]

We bought a new range hood/vent from Best Buy on July 7, 06 (going on 2 months) and they said it was a "special order" purchase and it would be in by the 27th of July.

It was not in then... as of today the 23 of August, it is still not in.

BB is really screwing me around anytime I call them and ask about it.

My question to you is: is this pretty typical for a Special order? is there anything i can do (short of cancelling the order) to get Best Buy to speed things up?

It seems every person i talk with is unaware of anything and does not have an answer for me at all... even the appliance manager. :|

I am very annoyed at this point with Best Buy. Is this typical?

 

[yllus]

Context: I am speaking a multiple-year Best Buy sales floor ex-employee who occasionally set up appliance orders in my store.

Yes, this is very typical. There is not a single person at the Best Buy retail store location that will be able to provide you with any useful information. The arrival of your product is solely dependent on the warehousing staff and the manufacturer itself. The most you can hope for, if you do not wish to cancel, it to raise a royal fuss in person at the store and demand to see the store manager. Explain to him how horrid the experience has been, and the most you will be able to get out of that will be a discount off the price (or a gift card which amounts to the same thing).

 

[Lola]

Originally posted by: yllus
Context: I am speaking a multiple-year Best Buy sales floor ex-employee who occasionally set up appliance orders in my store.

Yes, this is very typical. There is not a single person at the Best Buy retail store location that will be able to provide you with any useful information. The arrival of your product is solely dependent on the warehousing staff and the manufacturer itself. The most you can hope for, if you do not wish to cancel, it to raise a royal fuss in person at the store and demand to see the store manager. Explain to him how horrid the experience has been, and the most you will be able to get out of that will be a discount off the price (or a gift card which amounts to the same thing).

Thank you so much. I just wanted some input because i am shocked a store can conduct business like this. I am just really irrked about it.

 

[acemcmac]

Originally posted by: LolaWiz

Originally posted by: yllus
Context: I am speaking a multiple-year Best Buy sales floor ex-employee who occasionally set up appliance orders in my store.

Yes, this is very typical. There is not a single person at the Best Buy retail store location that will be able to provide you with any useful information. The arrival of your product is solely dependent on the warehousing staff and the manufacturer itself. The most you can hope for, if you do not wish to cancel, it to raise a royal fuss in person at the store and demand to see the store manager. Explain to him how horrid the experience has been, and the most you will be able to get out of that will be a discount off the price (or a gift card which amounts to the same thing).

Thank you so much. I just wanted some input because i am shocked a store can conduct business like this. I am just really irrked about it.

Try ordering a limmited stock item online for instore pickup... I had BestBuy rack up 1900$ in CC holds on a $500 purchace once :roll: