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Anyone have dealings with Maxtor customer service?

M

Martin

Lifer
I have this 40gb drive that performs very poorly (10 000KBps average in HDTach) and it also has trouble spinning up sometimes and today made a horrible, scratching sound.

Anyway, I want to RMA it, but what are they chances of them denying it? Sorry, but I'm new to this whole RMA game....
 
I've had one dealing w/Maxtor and their customer service was very good. I called, told them one of my Maxtor HDDs won't spin up anymore, guy gave me an RMA number and I was good to go. Maxtor also has the option of putting a deposite on yer credit card so they'll send you a new drive on the spot, then once they get yer bad HDD they'll remove the deposite from yer card (otherwise you have to wait until they recieve yer bad HDD before they send you a new HDD).


Lethal
 
as long as it is still in warrenty they will replace it...in fact if you give them your CC number they will cross ship


Ausm
 
Over Christmas I bought an 80Gb D740X and it made some pretty wierd noises during seeks. I ran Maxtor's "PowerDiag" or whatever it's called and it found no errors. I called Maxtor anyway and described the noise to them, and told them that it had passed their fitness test. The guy said that type of noise wasn't normal and that I should return it. So I did. No prob, great service.
 
I've had 4 rma's over the past year from mine and friends and excellent service. You'll have to go to their site and download the powermax software which is a dos based test program and they'll want to know the results of that. I've got ahold of a person very quickly on the phone & had resolution within 5 minutes each time. Have your drive handy to read off the pn & serial # for warranty purposes.

I sent in one old 8.4 that was just in warranty and got a 30gb quantum AS back! It failed though within 2 months so they sent me another with FULL 3 year warranty. Just cost me the shipping each time.

I have another drive coming on a cross ship right now. For that, you give them a cc # and they send you the drive and you have 30 days to return the old one and just use their box.
 
Now this is what i call service! Way to go Maxtor! Unlike IBM Maxtor is a whole lot faster and better with returning HDs. Hmm all now i wonder is how WD is with returning HDs? hmm
 
Absolutely the best service in the hard drive industry. They're very easy going with the RMAs, if you have a valid and sincere reason for warranty, they will do it no questions. You can choose regular RMA, which they will send out the new drive upon your bad one's arrival, normall takes about about 2-3 weeks. Or you can choose advance RMA, which means they will send out the drive immediately with a charge to your credict card, and if the bad drive arrive within 30 days, they'll withdraw the charge, this process only takes 2 days in my experience.
 
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