Anyone Expierence dificulties Returning Defective RAM to Googlegear?

thatsright

Diamond Member
May 1, 2001
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Ok, Just about a whole day worth of tests on my RAM. From GoogleGear I bought two sticks of Kingston Hyper X PC3500 512MB Ram. I ordered the Ram about two weeks ago, and thus I have about 3 days remaining on my 'Return Window,' If I read GoogleGears 15 day Defective Return policy correctly. Anyway this stick cost me $120 each with free 2nd Day UPS shipping, yet now the current price has gone up to $125 each. After running hours of Memtest-86 Ver. 3.0 on my Ram and ABIT IC7 w/ Bios 1.13 and P4c 2.4 Ghz, running both sticks in Dual Channel mode; this one stick continuously gives me 'Failing Address / Error Bits' errors. It gives the same error even after trying it out in ALL 4 of the MB DIMM Slots.

Anyway, to the meat of the question, has anyone had any hassles returning such a 'high end' DDR Stick to GoogleGear? First thing in the morning I will be calling to try to get a RMA, but will they give me a hassle as the price has jumped $5 from when my I paid?

And more importantly, how long from when they get it, do they usually take to mail me a replacement. Thanks if anyone can offer any help.
 

EY2K

Golden Member
Sep 25, 2000
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no probs with googlegear here, but they will nail you w/ a 15% restocking fee if u choose not to swap em out
 

thatsright

Diamond Member
May 1, 2001
3,004
3
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Originally posted by: EY2K
no probs with googlegear here, but they will nail you w/ a 15% restocking fee if u choose not to swap em out

Well I'm not sue by what you mean 'swap em out.' If you mean return for refund, no way. I just want to replace it for the same exact module that actually works. Is that the same thing?
 

Kevin

Diamond Member
Jan 1, 2002
3,995
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My friend got some HyperX from GoogleGear. Something was defective with it but he called Kingston instead. They replaced it without a hassle so I'm sure you won't have a problem getting a replacement...
 

thatsright

Diamond Member
May 1, 2001
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81


EDIT: I see that GG, DOES NOT cross-Ship, so I would expect to get a new, replacement DIMM at the end of next week or something. But I see Kingston Does cross-ship. Anyone know if they would send me a 're-certified/refurbished' DDR Module? and would I have to pay for them to send me the replacement module?

Thanks