I used to buy from them quite a bit at the B&M when I lived in SoCal and the high end selection was great, staff was not the typical clueless bunch like BB and CC, but I always knew what I wanted anyway, and they did pricematching real easy. Since I moved to VT last year I have done GG.com 2x and both were smooth sales, free shipping, and of course no tax, and pricematch was a breeze. So I guess what I was trying to say was they are "A OK" by me. Hope that helps.