- Apr 3, 2000
- 420
- 0
- 0
I just had to rant, and this is the only place I can think of to go. I've been using this company for nine months, and besides the fact that not a month has gone by without them screwing something up (including two weeks without service), now they've cancelled my account three weeks too early (my roommate is moving and transfering the service; I am wisely going another route). So we're stuck at home with no internet access for a few weeks. Fine. I can check my mail with their webmail program from work. Maybe. They just deleted that. It was supposed to be transfered with the service.
Their customer service is the absolute worst it's ever been today. And they've been VERY bad in the past. Today the gentleman who barely speaks English (I don't mean this as a racial or ethnic cut at all - I literally did not understand 50% of his words) tried to tell me something about the account not being there and he could not find anything about the new accounts. Great. In the meantime I'm trying to look for a job, but maybe now I won't hear from anyone because my go&&am mail is bouncing back to them!
This has absolutely sealed the deal for me. I will never, EVER do business with this a$$-backward company again. For someone who acts like they're so big, I swear it's five guys in a shack. They subcontracted the connection stuff to some chumps called Rythms, who they blamed half the problems on the past nine months and whose install guy was ignorant as hell. The customer service has never once returned a call or so much as provided an actual solution when I called. If this were the last company on earth, I would start my own. They go against every ethical and conscietious thought I've ever had. If any of you are considering them, please think again!
Am I alone or does anyone here share my thoughts?
Their customer service is the absolute worst it's ever been today. And they've been VERY bad in the past. Today the gentleman who barely speaks English (I don't mean this as a racial or ethnic cut at all - I literally did not understand 50% of his words) tried to tell me something about the account not being there and he could not find anything about the new accounts. Great. In the meantime I'm trying to look for a job, but maybe now I won't hear from anyone because my go&&am mail is bouncing back to them!
This has absolutely sealed the deal for me. I will never, EVER do business with this a$$-backward company again. For someone who acts like they're so big, I swear it's five guys in a shack. They subcontracted the connection stuff to some chumps called Rythms, who they blamed half the problems on the past nine months and whose install guy was ignorant as hell. The customer service has never once returned a call or so much as provided an actual solution when I called. If this were the last company on earth, I would start my own. They go against every ethical and conscietious thought I've ever had. If any of you are considering them, please think again!
Am I alone or does anyone here share my thoughts?