Anyone else have ebay cases open?

[d4mo]

I opened a case on Dec 2 for a "Item not received". I got an email from ebay asking if I had heard from the seller on the 7th. I told them know, and it said I should hear back from customer service within 48 hours.

I haven't heard anything, and I don't know how to contact ebay asking them whats up.

Do any of you have open cases? Is it just taking forever because alot of people are getting screwed buying Christmas stuff or what?

 

[d4mo]

No one does?

 

[Q]

"I told them know"?

 

[slayer202]

I have 2 open. Both with the same buyer who has 147, 100% feedback. He bought 2 of my auctions and hasn't paid. I filled out the form to get their contact info so I can call him but ebay hasn't emailed me yet....2 days for an automated form?

 

[casiotech wants a new accord]

INR will take a few weeks for paypal to get around to

if there was no tracking provided you are guaranteed a refund

you just have to wait it out

 

[ahenkel]

Mildly off topic - Who's responsibility is it to make sure the address you're sending the package to is good. I always print my shipping labels from paypal.

 

[Kadarin]

My last open ebay case was about a month ago when one of their NOC techs needed assistance configuring LACP on some device.