Dear John,
Thank you for contacting Newegg.com.
We appreciate your candor and valuable insight. It is certainly not our intent to confuse or frustrate customers so we certainly apologize for any prior inconvenience or unnecessary impediments. You will be seeing a lot of changes to Newegg.com in 2004 so feel free to let us know your thoughts because your comments are always welcome. Many of the redesigned pages will evolve (additional tools and resources, better functionality and graphics, etc.) during the next year but in terms of overall design they should stay relatively the same.
Please note that the current Item Detail layout was developed to increase functionality. The left column provides all of the information you'll need to buy the product, with new rotating (mouse over) product photographs. Down the center is product information; detailed specifications and customer reviews are provided for your convenience. The right column will be utilized exclusively for promotions including free gifts, combo specials, compatible items our purchasing department recommends and items other Newegg shoppers purchased to supplement the primary component. The new layout also does not require you to click on any links and instead utilizes the scroll wheel on your mouse.
I hope this information was helpful. Thanks again for writing and have a pleasant Thursday.